Brigham Healthcare Services Customer Service Jobs in Accra
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National Service Personnel are cordially requested to apply for this position to gain more experience.
Responsibilities
- Providing introductory information, such as a product manual explanation, to prospective and new customers.
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Staying up to date on the latest products and services an organization provide
Required Skills or Experience
- High school diploma/Degree.
- Patience is an important quality for a Customer Service Representative, as the position involves interpersonal communication.
- Individuals who thrive in fast-paced environments and can adapt quickly to changing job duties are likely to excel in the role. Because policies and products may change over time, a willingness to learn is also beneficial.
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