Response One Ghana Limited Customer Service Jobs in Accra
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Response One is a leading provider of innovative security solutions. We are committed to delivering exceptional customer service and ensuring the safety and security of our clients.
Job Description
Shift Pattern: 3 Shifts per Day (Morning, Afternoon, and Night)
Join our team as a Client Support Executive / Monitoring Room Services and play a key role in our Monitoring Room operations!
Job Summary
We are seeking dedicated and customer-focused Client Support Executives / Monitoring Room Services to monitor and respond to alarm signals, CCTV, maintain building security, and provide exceptional customer service.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Key Responsibilities
- Monitor and respond to various alarm signals
- Prepare daily fault reports for Operations
- Communicate effectively with internal and external departments
- Follow company policies and procedures
- Complete equipment checks and logs
- Answer multiple telephone lines and respond to customer enquiries
- Ensure customer expectations are met
- Maintain building security and monitoring response centre operations
- Complete assigned duties and special projects
- Support the Sales Team on outreach programmes (when off-duty)
Reporting
The Client Support Executive / Monitoring Room Services will report directly to the Lead, Monitoring Room Services.
Required Skills or Experience
Ideal Candidate
- We are looking for a detail-oriented individual with excellent communication and customer service skills.
- Ability to work in a fast-paced environment and familiarity with monitoring room operations are desirable.
Location: Osu-Accra, Ghana
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Call Centre Agent: Inbound - Plato Consult Limited