Zipline Customer Service Jobs in Eastern Region
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About You and The Role
Are you in your final year, eligible for the 2025/2026 National Service? Our national service program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful National Service Personnel are empowered to apply their acquired skills in the local and international job market.
This role exists on the Ghana Fulfilment Operations team. Its primary goal is to ensure that we have support for our call centre operations across Ghana.
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What You'll Do
- Be the interface between Zipline and customers to deliver a Zipline-branded customer service that attracts customers to keep coming back with professionalism and a strong human touch.
- Receive incoming requests from customers and process orders on the Zipline in-house system with the right priority and information.
- Apply strong judgment and coordinate between warehouse operators and flight operators to prioritize orders based on their urgency.
- Handle and resolve customer complaints effectively by following the protocols.
- Collect quantitative and qualitative feedback from customers to measure customer satisfaction and drive continuous improvement.
- Adhere to Operational SOPs and achieve operational excellence in day-to-day operations, including, but not limited to, mastering customer service tooling and equipment, opening punctuality and checklist, missed call investigation, shift handover checklists, internal documentation, and escalation processes.
- Remain to be trained to the most up-to-date SOP. Pass audit and stay certified on an annual basis.
- Lead and track the progress of customer experience projects and initiatives that are assigned to you.
What You'll Bring
- HND or Degree in Communications, Social work, Linguistics and any relevant health background
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Attention to detail and a high degree of accuracy.
- Ability to multitask and prioritize tasks effectively.
- Professionalism and a strong work ethic.
- Adaptability and willingness to learn.
- Experience in the use of basic IT tools
- Must be eligible for National Service for the 2025/2026 year
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