Renmo Homes Limited Customer Service Jobs in Accra
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At Renmo, we’re transforming how Ghanaians access and afford the things they need—from paying monthly for rent to buying electronics and furniture on flexible terms. We’re on a mission to make life easier and more affordable, and we’re growing fast. Join us on this exciting journey!
We are looking for a highly motivated National Service Personnel to join our Customer Success team as an Associate, providing hands-on support to customers and playing a key role in helping our customers enjoy a smooth, satisfying experience with Renmo.
This is a dynamic opportunity for a recent graduate to gain valuable experience in customer service, communications, and tech-enabled financial solutions.
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Job Description
- Support the team in managing day-to-day customer interactions, queries, and follow-ups
- Assist in onboarding new customers by explaining Renmo's services and guiding them through requirements
- Track and update customer status and documentation in our CRM systems
- Help resolve basic customer concerns and escalate complex issues promptly
- Contribute to improving the customer journey through feedback collection and analysis
- Assist in preparing reports, summaries, and insights from customer engagements
- Help coordinate WhatsApp community engagement and social follow-ups
- Perform any additional administrative or support duties as assigned
Qualifications
- A recent graduate eligible for national service
- Strong written and verbal communication skills
- High attention to detail and a proactive attitude
- Customer-focused, empathetic, and willing to learn
- Comfortable with digital tools and platforms (e.g., WhatsApp, Google Workspace, CRMs)
- Strong work ethic, integrity, and willingness to take initiative
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