General Manager: Retail Banking - Deloitte Ghana

Job Purpose

Under the general guidance of the Deputy Managing Director, oversee, monitor and control the day-to-day operations of the Bank. The role involves achieving business performance results through the management team and assisting the Deputy Managing Director and Managing Director in policy reviews and formulation.

Key Responsibilities;

(a) Operations

• Ensure administrative and accounting duties are carried out timely and prudential manner by organising and coordinating banking services
• Monitor daily operations to ensure a free-flow process and also supervise the execution of daily tasks
• Responsible for delivering budgeted results

• Carry out an assessment of the activities and performances of the banking staff by evaluating transaction reports and account balances for accuracy and clarity
• Provide strong and visible enterprise leadership, ensuring delivery of strategic and tactical responses to the ever-changing banking environment, including customer, competitor, community, regulator and government
• Develop contingency plans to protect business operations in the event of major crises that could result in huge losses
• Develop a well-trained, disciplined and tightly controlled and managed branch network capable of delivering high-quality financial services
• Ensure Senior Management (ICDD, Operations, Retail Banking, and e-Business and Sales etc.) visit branches on a regular basis to ensure that standards are strictly adhered to
• Ensure customer data is protected from the public and secured against fraud by enforcing access rights and verification levels
• Create and implement long-term business plans to ensure continuity of business operations in the long run
• Collaborate with heads of other functional areas to develop best practices for successful banking operations
• Ensure all Standard Operation Procedures (SOPs) are adhered-to and maintain consistency in overall service standards in the division
• Ensure strict controls on cash handling, revenue drop reports and procedures of money handling to avoid pilferage
• Ensure a good liaison with the media to ensure the Bank gets maximum coverage in the mass media

(b) People Management

• Recommend to Executive Management any issue concerning managing or developing staff for approval and implementation.
• Build, develop and motivate a high-performing team committed to achieving success through each other
• Ensure that team members are developed to achieve their maximum potential whilst coaching them to build awareness of their strengths/development needs
• Provide clear direction of the Sales and Service objectives, translating and prioritising into business performance measures

(c) Others

• Any other duties and responsibilities which may be assigned from time to time to meet the objectives of the organisation
  
  

Qualifications

• A minimum of a good first degree; a Master’s degree in Business Administration is a distinct advantage
• A minimum of 15 – 20 years of professional experience in Banking with extensive experience in Banking Operations
• Significant experience in a senior leadership role
• A proven track record of consistent performance and achievement
• Proactive, collaborative style and approach to leadership using influence rather than control

Skills

In-depth understanding of the full range of products and services of the Bank and local businesses

• In-depth understanding of the Bank’s operating structures and interfaces with other functions
• In-depth knowledge on the analysis of Bank financials and other department functions in a bank
• Excellent innovative, marketing, communication, organizing and leadership skills
• Good general knowledge of various banking operations and banking products/instruments
• Strong organisational and planning skills to be able to conceptualise and put into practice ideas.
• Excellent oral and written communication skills in English
• Good computer skills
  
  

Competencies

• Have uncompromising ethics and the willingness to take a stand with line management on business decisions from a financial perspective, and business conduct
• Strong personality coupled with good leadership qualities
• Ability to perform in a competitive environment
• Good written and oral communication skills
  
  

Location: Accra

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