First National Bank Banking Jobs in Accra
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To provide an effective and efficient service to clients by obtaining the correct medical and setting of underwriting requirements telephonically, that need to be referred to a Senior Underwriter for sign-off. Facilitation of such requirements related to new and existing business.
Key Responsibilities
- Conducting tele interviews or tele-underwriting to assist applicants to complete their life insurance application for a new policy or changes to an existing policy by asking prescribed questions about health and other risk information, accurately recording the responses in the administration system.
- Assess the risk of the applicant based on the risk profile.
- Set requirements, synopsizing, underwriting decisioning of cases with mandatory referral within the agreed SLA and target mandates.
- Ensure resolution of underwriting enquiries and cases.
- Participate Chief Medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
- Ensure underwriting – medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
- Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilise IT systems to ensure accuracy of documentation.
- Ensure adherence to organisational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
- Ensure all risks to the company are mitigated, identified, and escalated where necessary.
- Maintain product knowledge to respond to customer queries effectively and accurately.
- Stay abreast on industry regulations, trends and best practices in underwriting.
- Approve and countersign cases above the acceptance limits of the underwriter.
- Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.
- Accurately capture underwriting and risk information into the company administration system, utilise IT systems to ensure accuracy of documentation.
- Maintain servile level agreement to reach set targets.
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