Buwelo IT Jobs in Accra
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Are you a seasoned Technical Support Engineer with expertise in cloud platforms (AWS, Azure), system integrations, and automation tools? Do you thrive in fast-paced environments where you can resolve complex technical issues, optimize workflows, and mentor junior engineers? If so, we want you on our team!
What You’ll Do
- Troubleshoot and resolve escalated technical issues related to microservices, APIs, and cloud infrastructure
- Leverage Zendesk automation, triggers, and macros to enhance support workflows and reduce response times
- Collaborate with Engineering and Product teams to report and prioritize software bugs and enhancements
- Mentor junior engineers, improving their troubleshooting skills and reducing escalations
- Maintain knowledge base articles and documentation to improve issue resolution efficiency
- Work with Windows/Linux environments, networking (TCP/IP, DNS, VLANs), and security best practices
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What We’re Looking For
- 3+ years of experience in technical support, field service engineering, or similar roles
- Strong knowledge of AWS, Azure, PowerShell, and networking concepts
- Hands-on experience with ticketing systems like Zendesk or Jira
- Familiarity with Docker, Ansible, and command-line interfaces
- Certifications in Security+ (CompTIA), AWS Security Specialty, or Microsoft Azure Security Engineer are a plus
Why Join Us?
- Work in a dynamic and collaborative environment
- Opportunity to work with cutting-edge cloud technologies
- Career growth and mentorship opportunities
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Are you a seasoned Technical Support Engineer with expertise in cloud platforms (AWS, Azure), system integrations, and automation tools? Do you thrive in fast-paced environments where you can resolve complex technical issues, optimize workflows, and mentor junior engineers? If so, we want you on our team!
What You’ll Do
- Troubleshoot and resolve escalated technical issues related to microservices, APIs, and cloud infrastructure
- Leverage Zendesk automation, triggers, and macros to enhance support workflows and reduce response times
- Collaborate with Engineering and Product teams to report and prioritize software bugs and enhancements
- Mentor junior engineers, improving their troubleshooting skills and reducing escalations
- Maintain knowledge base articles and documentation to improve issue resolution efficiency
- Work with Windows/Linux environments, networking (TCP/IP, DNS, VLANs), and security best practices
ADVERTISEMENT - CONTINUE READING BELOW
What We’re Looking For
- 3+ years of experience in technical support, field service engineering, or similar roles
- Strong knowledge of AWS, Azure, PowerShell, and networking concepts
- Hands-on experience with ticketing systems like Zendesk or Jira
- Familiarity with Docker, Ansible, and command-line interfaces
- Certifications in Security+ (CompTIA), AWS Security Specialty, or Microsoft Azure Security Engineer are a plus
Why Join Us?
- Work in a dynamic and collaborative environment
- Opportunity to work with cutting-edge cloud technologies
- Career growth and mentorship opportunities
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