Cummins Engineering Jobs in Kumasi
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We are looking for a talented Power Generation Field Service Technician – Level II to join our team specializing in Service for our Field Service Engine – Kumasi Department in Kumasi, Ghana.
In this role, you will make an impact in the following ways:
- Efficient Repairs: By diagnosing and completing less complex repairs to generators and components, you’ll ensure minimal downtime for customers.
- Customer Engagement: Engaging customers courteously and professionally will enhance their overall experience and satisfaction.
- Proactive Service: Anticipating and addressing customer needs promptly will build trust and reliability.
- Specialized Tools: Using specialized tools and following procedures will ensure high-quality and consistent repairs.
- Preventative Maintenance: Performing scheduled preventative maintenance will help in avoiding unexpected breakdowns and extending the life of power generation products.
- Issue Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently.
- Accurate Documentation: Completing required documentation accurately will support warranty claims, quality control, and service records.
- Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations.
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Responsibilities
To be successful in this role you will need the following:
- Accurate Reporting: Ensure detailed and precise report writing to capture every aspect of the work performed.
- Safety Compliance: Observe all safety procedures and protocols, including conducting job safety analyses prior to starting any work.
- Vehicle and Tool Maintenance: Maintain proper housekeeping for vehicles and tools, ensuring they are serviced on time and kept in good condition.
- Technical Proficiency: Demonstrate thorough knowledge of product repair and maintenance, power generation systems, and engine systems interactions to efficiently diagnose and repair issues.
Qualifications
Education/ Experience:
- Apprentice Certified Power Generation/ Electrical Technician (Preferred)
- Vocational diploma from relevant technical institution
- Current relevant electrical certification
- Locally valid driving permit
- Basic level field service work experience
- Intermediate level knowledge of and/or experience with of power generation products
- High Voltage/ Low Voltage experience
- Customer service experience
- This position may require licensing for compliance with export controls or sanctions regulations.
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