People and Partners Group Sales / Marketing Jobs in Accra
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Full Job Description - Read Carefully
About the job
Our client is seeking a highly motivated and technically skilled sales and application specialist to join their team.
About the Role
The ideal candidate will be responsible for delivering expert-level application training/support leveraging on technical expertise to provide on-site and off-site (hardware/software) training and application support for end customers in the assigned region.
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Main Responsibility:
- Acquire all information regarding new product specifications or modifications and upgrading information of existing products
- Strengthen knowledge of our client's products so that they can be translated and explained clearly to colleagues and customers to enhance their knowledge of them.
- Conduct end–user and application training on our clients' instruments in Ghana whilst adhering to all standard operating procedures for training in our organization.
- Support development and implementation of training programs (workshops and conferences) for customers.
- Proactively support Sales / Marketing activities to promote our client's business in Ghana.
- Handle product-related complaints as well as other clinical application issues on instruments and advise potential improvements.
- Provide excellent assistance for troubleshooting purposes both online and on-site.
- Use of Minerva or Support App to manage all customer/distributor complaints
- Prepare a report to the supervisor after every business trip indicating the activities done, recommended action(s), person(s), responsible and other important information which management ought to know.
- Management of company (our client's) assets and expenses within company guidelines.
- Work closely with the technical service team and customers to ensure timely support and installation of new instrument mishaps that would result in customer dissatisfaction and prolonged instrument downtime.
Requirements
- BSc in Biomedical Engineering / Medical Sciences
- Minimum of 5 years of working experience in a medical laboratory or In Vitro Diagnostic (IVD) field Solid experience and skills in oral presentation and training
- A high degree of self-motivation and business target-driven
- Eager and quick to learn
- Emotional Intelligence resulting in positive relationship-building
- Strong ethical standards
- Demonstrates ability to work independently with minimum supervision
- A team player
- Excellent communication and interpersonal skills to work effectively across organizational boundaries and with already acquired customers as well as prospective customers.
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