Customer Service Representative - Car Hunter Limited

Car Hunter Limited is an excellent automobile manufacturing and sales company. We are committed to providing high-quality automobiles and excellent customer service. We have extensive business in Ghana and other regions and are looking for a passionate and responsible customer service representative to join our team to help us improve customer experience and satisfaction.

Job Position: Customer Service Representative

Job Description:

• As a customer service representative of an automobile company, your main responsibilities include:
• Communicate with customers through channels such as telephone, email and face-to-face communication to answer questions about automobile products, services and repairs.
• Handle customer complaints and suggestions, actively find solutions, and follow up on the progress of processing to ensure that customer problems are resolved in a timely manner.
• Record and update customer information and maintain the accuracy of the customer database.
• Provide relevant information on automobile sales, maintenance and repairs to help customers make informed decisions.
• Assist the sales team in processing orders, tracking delivery progress, and providing follow-up service support to customers.
• Collect customer feedback, analyze customer needs, make suggestions for improvement, and optimize service processes.

Qualification Required & Experience

Job requirements:

• High school degree or above, education background in related fields is preferred.
• Excellent communication and interpersonal skills, able to communicate with customers clearly and politely.
• Experience in the automotive industry or customer service is preferred.
• Problem-solving skills and teamwork spirit, able to work efficiently under pressure.
• Good English written and oral communication skills, fluent in local language is preferred.

Benefits:

• Competitive salary and benefits.
• Comprehensive training and career development opportunities are provided.
• Friendly working environment and team atmosphere.
• Health insurance and other employee benefits.

Location: Kumasi

Salary and Benefits: GHS 3000+