Commercial Support - Moja Group Saas

Moja Group Saas is a leading digital expert in Africa, with services that extend beyond the gaming industry to include financial technology, mobile money, and telecommunication value-added services. We have established joint ventures with multiple premier mobile network operators, national lotteries, and other key players in the industry, driving innovation and growth across the continent.

Our commitment to excellence and our dynamic approach makes us a market leader, and we are dedicated to expanding our impact in the digital space.

Job Description

We are seeking dedicated and results-driven Commercial Support to oversee the day-to-day operations of our gaming platforms and contribute to the long-term commercial success of our business. In this role, you will manage sales, address technical challenges, and implement strategic initiatives to optimize performance. Your ability to quickly analyze sales trends, identify root causes of issues, and implement effective solutions will be crucial to your success.

Key Responsibilities:

Platforms Monitoring & Support

• Manage daily gaming operations, including controlling collection and disbursement balances
• Create and manage tickets for technical issues, working closely with operators to resolve downtimes promptly.
• Participate in content preparation and manage customer communications across various channels, including scheduling daily SMS and animations for players.
• Monitor platform operations daily, identify and report issues to Technical Support, Mobile Network Operators (MNO), or third-party aggregators, and follow up until resolved.
• Test, analyze, and control games to identify bugs or issues, coordinating with technical support to resolve any downtime within a reasonable timeframe.
• Propose modifications to existing games based on user experience analysis, surveys, and customer feedback.
• Collect data to plan future game development.
• Perform other related duties as assigned.

Required Skills or Experience

• Academic Qualifications: Bachelor’s Degree in Business Management, Economics, Finance, or a related field.
• Languages: Fluent in English and/ French.
• Software Proficiency: Excellent platform and software user skills.
• Work Experience: At least 6 months of experience in Lottery, Sports Betting, or Mobile Operators is a plus.

Competencies:

Behavioural Competencies:

• ?Team-oriented and individually accountable
• Deductive reasoning and prioritization skills
• Results-driven with strong respect for deadlines
• Excellent organizational and coaching skills
• Problem sensitivity and ability to work under pressure?

Technical Competencies:

• Proficiency with various platforms and tools
• Critical thinking, multitasking abilities, integrity, and honesty
• Strong mathematical skills
• Understanding of the gaming business?