Provider Liaison Officer - Metropolitan Health Insurance Ghana

Metropolitan Health Insurance Ghana Ltd is a reputable company with the vision to be the preferred lifetime financial wellness partner, with a reputation for innovation and trustworthiness. We are hiring urgently. Are you a proactive and result-oriented professional looking for a new opportunity with a prestigious fast-paced company? If your answer is “yes” this is the position for you

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Ensure that Metropolitan Health Insurance satisfies its service provider needs in totality.

Duties & Responsibilities

• Ensure that services are rendered according to approved protocols and in the appropriate levels of care, including but not limited to checking and confirming member eligibility, benefits and the verification of exclusions;
• Ensure the appropriate use of facilities and services best suited to the clinical needs of each client/product;

• Accurate coding of proposed treatment using relevant coding structures.
• Maintain and improve the quality of care through reviewing procedures, protocols and Service Level Agreements (SLAs) as well as the appropriateness of services requested;
• Liaise with providers to co-ordinate concurrent review and case management process;
• Plan, develop and organize Service provider Seminars to engage with profiles towards optimum service quality;
• Initiate and managing the inpatient/discharge verification;
• Develop processes and Implement the managed care component of Metropolitan Health Insurance service delivery module;
• Build and maintain relationships with clients and stakeholders;
• Identify, recruit, grow and retain potential and existing clients;
• Identify solutions to enhance cost-effectiveness and increase operational efficiency;
• Accurate data collection, reporting and interpretation;
• Ensure Service provider outlets are visibly merchandized;
• Liaise with external service providers as well as internal hospital benefit management consultants as required;
• Perform any other task assigned by the Supervisor within the scope and content of the job

Requirements

• At least a first degree in a related field from a recognized university.
• 2-3 years of work experience in a similar environment will be an advantage

Competencies

• Business Acumen
• Client/Stakeholder Commitment
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Drive for Results