First National Bank IT Jobs in Accra
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Job Description
This is an ICT specialist role whose purpose is to provide effective and efficient support and system administration to the bank’s digital channels, applications systems and integration components. This includes but is not limited to Mobile Banking, Internet Banking, ATMs & card systems etc. The role will be responsible for providing Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and ensuring proper closure & resolution of issues.
This entails proper call logging, escalation & follow-up as defined in the Service Level Agreements. Be the primary contact for the management of the Alternate Banking Channels ecosystem, which is composed of the Data Management Practice, Integrations, API’s, Internet banking, Mobile Banking and Payment card services.
Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.
As part of our talent team in Information Technology, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
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Are You Someone Who Can
- Provide technical support and monitoring of the Digital Channels
- Coordinate the 24×7 technical support on Digital Channels operations
- Providing L1/L2 support on Digital Channels and liaising with various third parties including system vendors
- Monitoring Channel Applications' availability and performance
- Mitigate potential risks on channels by complying with technology business policy and process requirements (SDLC and change/release management process definition) to ensure operational performance
- Document and analyze technical specifications for changes and projects
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy
- Execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases
- Coordinate interventions by vendors
- Communication to all internal and external stakeholders
- Ensure that required project governance standards for the launch of new distribution channels are adhered to
- Work towards attaining green audits through standard and governance conformance
You Will Be An Ideal Candidate If You
- Have relevant degree
- Have at least 3 years of relevant experience
You Will Have Access To
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
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We Can Be a Match If You Are
- Adaptable and curious
- Thrive in a collaborative working environment
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