People Service Center Administrator - Newmont Mining Corporation

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People Service Center Administrator - Newmont Mining Corporation

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Newmont is the world’s leading gold company and a producer of copper, silver, zinc and lead. The Company’s world-class portfolio of assets, prospects and talent is anchored in favorable mining jurisdictions in Africa, Australia, Latin America & Caribbean, North America, and Papua New Guinea. Newmont is the only gold producer listed in the S&P 500 Index and is widely recognized for its principled environmental, social and governance practices. The Company is an industry leader in value creation, supported by robust safety standards, superior execution and technical proficiency. Newmont was founded in 1921 and has been publicly traded since 1925.

At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work. As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together.

Our Africa operations employ approximately 5,900 employees and contractors, with the majority working at the Ahafo Mine. We offer an unparalleled blend of opportunity and career satisfaction with all the benefits you would expect from a global company. This, combined with our growth opportunities, makes Newmont a great company to work.

Our Akyem and Ahafo mines have made significant sustainable community development investments in our host communities. These include establishing Development Funds at our Akyem and Ahafo operational areas with each mine contributing US$1 per ounce of gold sold and 1% of net pre-tax annual profit into its community development fund.



Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.

About This Role

  • This role provides administrative support and exceptional customer service to employees across various People-related inquiries. The ideal candidate will possess a strong understanding of People processes and procedures, excellent communication skills and a passion to deliver high-quality service.

In This Role You Will

People Contact Center Administration.

  • Serve as the point of contact for employees seeking HR assistance, responding to inquiries via phone, email, or in-person in a timely and professional manner.
  • Accurately document inquiries and maintain data accuracy.
  • Provide friendly, supportive guidance to employees and managers on information requests, self-service transactions, workflow, and People portals.
  • Assist with administration of People programs such as Data Management, Time, and Attendance (Kronos) etc.
  • Collaborate with People team members to address complex issues or escalate inquiries as needed to ensure timely resolution.
  • Support various tasks in the People Service Center in the scope of People and benefits administration, including but not limited to leave, educational allowance, housing advance, mid-month salary advance requests, long service payments etc.
  • Support purchasing and invoicing administration.
  • Maintain online People content on Discovery; regularly reviews and ensure accuracy and relevance of content for Africa audience.
  • Prepare People-related documents, reports and metrics as needed.
  • Stay informed about changes to People policies, regulations, and best practices to ensure accurate and compliant responses to employee inquiries.

People Systems Implementation / Enhancement.

  • Participate in the successful functional implementation of, and updates to, a variety of People technologies including but not limited to CORE, UKG, SAP.
  • Recommend and evaluate improvements to company processes.
  • Contribute to the successful implementation of system enabled processes.
  • Highlight / Identify gaps in existing functionality and solve complex problems in People Business applications.
  • Maintain a working knowledge of software applications, People issues and processes so that information is efficiently and easily gathered with a high degree of accuracy with emphasis on continuous improvement.

Your Training, Skills & Experience Checklist

Formal Qualification (including Professional Registrations).

  • A Bachelor of Science or Bachelor of Arts in Business, Human Resources, Computer Science, Mathematics, or related technical field.




  • Between 2 to 4 years’ experience with SAP, Success Factors, Kronos).
  • Experience with case/issue management.
  • Experience with Helpdesk/contact Center Operations.
  • Strong understanding of People processes, policies, and regulations.

Technical Skills.

  • SAP Human Capital Management (HCM)/SuccessFactors experience
  • Advanced analytical and problem-solving skills.
  • Advanced communication (written and verbal) and interpersonal skills.
  • Advanced computer literacy skills – MS Office (Word, Excel, PowerPoint), and Visio.
  • Identify and understand business needs.

Behavioural Attributes.

  • Assertive.
  • Influential.
  • Customer focused.
  • Attention to detail.
  • Confidentiality.
  • Flexibility.
  • Multi-tasking.
  • Reliability.
  • Team player.
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