IN Specialist - AT Ghana



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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The successful candidate will join our team as an Intelligent Network Specialist in the IT department. (S)He will report to the IN Manager and will have the core responsibility of assisting the manager to achieve KPIs set for the team. The IN Specialist will also ensure operational consistency of the IN system and perform support activities required for the platform which includes routine maintenance and level 2 maintenance.

The individual will also provide first and second-level maintenance support for all elements in the billing ecosystem. This shall include, but not be limited to, all escalations from the first line, the implementation of platform upgrades, and system expansions.

Key Responsibilities

  • To ensure all IN platforms have 99.99% availability and accessibility.
  • Ensure business deliverables are executed within agreed SLAs.
  • Supervise end-to-end data generation for all stakeholders.
  • Ensure configurations are done first time right (FTR).
  • Manage deployment of new product/Upgrade/service or enhancement.
  • Ensure corrective actions from system monitoring and utilization reports are fully implemented by the team.
  • Review available system capacity and take the required actions where necessary.
  • Manage new services and ensure they are tested and validated internally before starting UAT.
  • Ensure all services are reviewed and assessed before deployment on the live system.
  • Ensure detailed and accurate documentation is in place for engineering guidelines, software and hardware levels, connectivity diagrams, and system parameters.
  • Supervise the installation of new nodes commissioning and integration within the network.
  • Resolve customer enquiries and issues in a timely manner.
  • Configure and test new tariffs, products, and services before launching them.
  • Ensure timely configuration changes in accordance with the approved change management process.
  • Ensure that periodic data backups on systems are performed as per approved policies.
  • Act as a secondary point of contact for billing-related issues (accounts, customer operations, call centre, and commercial, sales, technical and planning departments).
  • Assist the IN Manager in executing any tasks to be handled by the team.


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Key Performance Indicators (KPIs):

  • Must always maintain 99.99% service accessibility and platform availability within agreed SLAs.
  • Implement Tariff and Promotions Configurations on live platform.
  • Work closely with IN manager to provide technical support to various teams during the assessment of new products or service propositions from the Commercial Unit, and provide alternate solutions where needed.
  • Ensure Accurate and timely delivery of all platform changes and modifications.
  • Ensure First Time Right for all business requests.
  • Timely delivery of all tasks assigned by the IN manager.

Qualification Required & Experience

  • A University degree in any field with emphasis on computer engineering, telecom engineering, electrical engineering, or related disciplines.
  • A minimum of Three (3) years’ experience in Telecom or in IT, O&M experience of similar platforms is ideal.
  • Strong Background in GSM network, particularly IN/Billing.
  • Good knowledge of UNIX platforms.
  • Professional level competence in Database Administration, SQL/MySQL, Oracle based services, and good IT background.
  • Intermediate to advanced level skill in computer networking technologies, troubleshooting, and deployment.
  • Good understanding of computer system characteristics, features, and integration capabilities.
  • Good Understanding of SS7 signaling and SIGTRAN will be an advantage.
  • Good understanding of computer system characteristics, features, and integration capabilities.
  • Experience applying complex technologies to business strategies.

Core Competencies

  • Must be proficient in Database Administration, SQL/MySQL.
  • Good knowledge of UNIX platforms, shell scripting and task automations.
  • Expertise in close monitoring and maintaining the IN platform, including its various modules such as CBPs, SCPs, BMPs etc.
  • Should have knowledge in IN protocols and architectures, particularly those employed by Huawei’s CBS platform.
  • Should be troubleshoot and provide solutions to daily operational activities related to the IN platform.
  • Medium to high analytical and problem-solving abilities. Demonstrated ability to apply Technical in solving problems.
  • Must be knowledgeable in all IN Integrations with third-party applications.
  • Good interpersonal and communication skills are must-haves.
  • Carry out routine and corrective maintenance procedures on the IN platforms.
  • Must be able to work under heavy pressure and time constraints.

Location: Accra


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