ICT Assistant - United Nations

Job Purpose and Organizational Context

The ICT Unit of the UNDP Ghana Country Office provides technology, connectivity, digital collaboration and end-user support services that enable effective programme delivery and business operations. The unit supports computers, printers, mobile devices, network connectivity, Microsoft 365 collaboration tools, conferencing facilities, ICT asset management, cybersecurity awareness and routine troubleshooting for staff and project personnel.

The ICT Assistant Intern will support the unit in strengthening first-level user support, maintaining accurate ICT inventory records, assisting with the implementation of the Inventory Management System, preparing documentation, and supporting secure and efficient use of digital tools across the office.

Duties and Responsibilities

Under the direct supervision of the ICT Associate, and under the overall guidance of the Operations Manager, the intern will support the following areas:

•  ICT Service Desk and End-User Support:  Provide first-level support to staff and users on laptops, desktops, printers, mobile devices, Microsoft 365, Teams/Zoom, email, collaboration tools and basic software issues. Assist in logging, tracking, escalating and following up on ICT support requests to ensure timely resolution.  
• ICT Asset, Inventory and Digital Systems Support:     
  Support implementation of the Inventory Management System by validating asset records, tagging ICT equipment, updating custodian assignments, preparing asset acknowledgement forms and reconciling physical ICT assets with system records. Assist with user account support, onboarding/offboarding checklists, shared drive access requests and ICT operational reporting.  
• Other: Support network/connectivity checks, meeting room ICT readiness, cybersecurity awareness activities, documentation, user guides, ICT tips, training materials, and other/ad hoc ICT, operations, business continuity and digital transformation activities as assigned by the supervisor. 

Competencies

•  Integrity, professionalism, and respect for diversity, in line with the values and principles of the United Nations;
• Strong communication and teamwork skills;
• Planning and organizing, with sound judgment and discretion in handling sensitive information;
• Openness to learning and adaptability.

Required Skills and Experience

Education: 

Candidates must meet one of the following educational requirements:

• currently in the final year of a bachelor’s degree; or
• currently enrolled in a Master’s degree; or
• have graduated no longer than 1 year ago from a bachelor’s or master’s degree or equivalent studies.

Field of study: Computer Science, Information Technology, Management Information Systems, Information Systems, Computer Engineering, Cybersecurity, Data Analytics, or related studies/equivalent.

Experience:

IT skills:

• Knowledge and a proficient user of Microsoft Office productivity tools;
• Basic knowledge of computer hardware, operating systems, Microsoft 365, Teams/Outlook, printer support, networking concepts, Wi-Fi connectivity, ICT asset management, spreadsheets and user-support documentation is desirable.

Language skills:

• Fluency in written and spoken English is required;
• Knowledge of other UN languages is an advantage.

Other competencies and attitude:

• Interest and motivation in working in an international organization;
•  Good analytical skills in gathering and consolidating data and research for practical implementation;
• Outgoing and initiative-taking person with a goal-oriented mind-set;
• Communicates effectively when working in teams and independently;
• Good in organizing and structuring various tasks and responsibilities; 
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Responds positively to feedback and differing points of view;
• Consistently approaches work with energy and a positive, constructive attitude.

Internship Conditions

• UNDP will not pay interns a salary but will provide a stipend in accordance with the provisions of the UNDP internship policy; all other expenses connected with the internship will be borne by the intern or the sponsoring Government or institution;
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship;
• Interns are responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed;
• Interns must provide proof of enrolment in health insurance plan;
• Interns are not staff members and may not represent UNDP in any official capacity;
• Interns are expected to work full time but flexibility is allowed for education programmes;
• Interns need to obtain financing for subsistence and make own arrangements for internship, travel, VISA, accommodation, etc.
• Interns must provide a Medical Certificate of Good Health before the internship begins.