Inland Execution Agent - Maersk

We are seeking a highly motivated and performance-driven Inland Execution Agent to join our team at A.P Maersk Ghana, Tema.

As a key player in our operations, you will be responsible for executing high-quality, cost-efficient customer outcomes across Transported by Maersk (TbM) activities. You will collaborate with multiple stakeholders to achieve desired customer, cost, and standardization outcomes while ensuring compliance with internal and local regulations.

Key Responsibilities:

• Job allocation based on vendor capacity and responsiveness in conjunction with the Vendor management team.
• Cost-conscious scheduling to ensure the elimination of avoidable costs in the delivery of TbM products.
• Collaborate with CX agents to ensure the right visibility is provided to customers during execution.
• Maintaining On-Time Delivery as per customer requirements (internal/external customers).
• Optimize experiences by challenging business rules/limitations where possible.
• Ensure accurate vendor invoicing and timely payments in accordance with contractual agreements.
• Follow laid-down mechanisms and processes for speedy issue resolution to protect customer outcomes in sync with CX.
• Embrace an entrepreneurial mindset to quickly convert impacts into business opportunities.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders to achieve shared goals.
• Customer Centricity: Prioritize customer needs and expectations in all aspects of work.
• Maintains data integrity through accurate inputs/updates to all related systems like TrakIT etc.
• Strong analytical and reporting skills to effectively communicate insights and recommendations.

Who Are We Looking For

• 3+ years of experience in a similar role, preferably in the logistics or transportation industry.
• A strong sense of urgency and entrepreneurial mindset.
• Knowledge of the local market and regulatory requirements.
• Excellent communication and negotiation skills.
• Fluency in English.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• A strong team player with a customer-centric mindset.
• Understanding of route planning, import/export procedures or distribution operations.
• Excellent stakeholder management.
• Proficient in MS Office and curious about new tools and technologies.