Receptionist - Momentum Metropolitan Holdings Limited

Metropolitan (Ghana) is a reputable insurance company with the vision to be the preferred lifetime financial wellness partner, with a reputation for innovation and trustworthiness.

We are hiring! Are you a proactive and result-oriented person looking for a new opportunity with a prestigious fast-paced company? If your answer is “yes" this is the position for you.

Role Purpose

Ensures that Metropolitan Standards, Culture and Values are experienced firsthand at the front office, understands customer requirements and ensures their expectations are exceeded at all times.

• Maintains a clean and professional front lobby.
• Receives all incoming phone calls, walk-in clients, and provides advice on Metropolitan products, benefits and processes.
• Receive all correspondence (letters/emails/claims, refunds/proposals), log and forward them to the appropriate department/persons.
• Records all mail received from the regions and ensures that all officers receive their mail in good time.
• Maintains and updates a database of phone numbers of staff and clients.
• Receives and directs mail to appropriate persons or departments.
• Receives and makes official calls [ONLY] for officers.
• Ensures that member refunds and claims are directed promptly to the claims dept to ensure prompt processing.
• Handles customer complaints at first-hand and direct them to appropriate senior officers where necessary.
• Handles booking slots for ground floor meeting room.
• Any other duties that may be assigned from time to time by the Supervisor.

Requirements

• At least an HND, with a minimum of 2 –3 years’ experience in a similar role/customer service or sales.