Real Time Analyst - Concentrix Ghana



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


Real Time Analyst - Concentrix Ghana





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Free Tuition Scholarships to Study in UK, US etc.

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Concentrix is expanding its community of game changers to Accra. We invite you to join us in driving innovation in one of the most competitive BPO regions in the world and be part of our transformation efforts.

We would like to bring you on board as our Real-Time Analyst in Accra to make our expansion a success story and a model for our future endeavours. You will use your critical thinking to improve customer satisfaction and delivery practices at Concentrix Ghana.

What the job feels like:

Your main tasks are around adaptation of schedules and real-time adherence management. This role is critical for the success of the account in terms of volume handling and workforce management.

What you’ll experience at Concentrix

As a Real-time Analyst will need to have excellent knowledge of workforce management procedures. You will have direct contact with advisors and support staff and need excellent communication and problem-solving skills. This role requires a very high level of accuracy and adaptation to changes.


ADVERTISEMENT

CONTINUE READING BELOW


In this role, you will:

  • Ensure the real-time committed volumes are delivered
  • Manage real-time shrinkage and occupancy
  • Administrate RTM processes and tools (ex. Update on actual staffing situation, unplanned absence, etc.)
  • Share updates on staffing situation and unplanned absence
  • Prepare reports and analyses for WFM-relevant topics on a regular and ad-hoc basis
  • Adapt schedules based on short requests and actual staffing and volume levels.
  • Identify and track issues and share trends to management

We´ll be a great match if you have:

  • Advanced user knowledge of Windows environment and mostly Excel
  • Excellent communication skills
  • Team player, positive attitude, proactive.
  • Excellent verbal and written communication skills
  • Creative Problem resolution person
  • Advanced user knowledge of the IT environment
  • Experience in working in a fast-paced environment

Don’t meet every single requirement? At Concentrix, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

What we offer you

  • We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialized courses to quickly climb the professional ladder.
  • Interactive onboarding and training sessions with international colleagues from all over the world.
  • Competitive salary in line with industry standards
  • A fast-paced environment with a global network of leaders, disruptors, and doers
  • Flat hierarchy in a start-up environment, we thrive on open communication and feedback.
  • Beautiful office space in the heart of Accra
  • Friendly and down-to-earth culture with fun team-building activities


ADVERTISEMENT

CONTINUE READING BELOW


« Go back to the jobs list


RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY



ADVERTISEMENT

CONTINUE READING BELOW


Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

Click here to apply >>

Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

FIND CURRENT JOBS IN GHANA 2024 TODAY

JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for jobs in Ghana 2024. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top