Executive Housekeeper - Rock City Hotel Ghana



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Rock City Hotel, a distinguished 5-star luxury establishment, is seeking an experienced and detail-oriented Executive Housekeeper to oversee and lead our housekeeping team. The Executive Housekeeper is responsible for maintaining the highest standards of cleanliness and guest satisfaction throughout the hotel.

 

Technical Competence/Responsibilities

  • Supervise and manage all aspects of housekeeping operations.
  • Ensure cleanliness and hygiene standards are consistently met.
  • Lead and inspire a team of housekeeping staff.
  • Conduct training sessions to maintain a high level of professionalism.
  • Monitor and control inventory of cleaning supplies and amenities.
  • Coordinate with suppliers to ensure timely replenishment.
  • Conduct regular inspections to ensure rooms and public areas meet established standards.
  • Address guest concerns and implement corrective actions.
  • Assist in budget planning for the housekeeping department.
  • Control and monitor expenses within the allocated budget.

Managerial Competencies/Responsibilities

  • Collaborate with other departments to ensure seamless operations.
  • Foster a positive and productive work environment.
  • Conduct performance reviews for housekeeping staff.
  • Recognize and reward exceptional performance.
  • Identify and implement process improvements.
  • Stay updated on industry best practices.


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Personality Competence/Responsibilities

  • Communicate effectively with staff and other departments.
  • Handle guest inquiries and requests professionally.
  • Demonstrate a keen eye for detail in maintaining cleanliness standards.
  • Uphold the visual aesthetics of the hotel.

Other Responsibilities

  • Undertake any other responsibilities as may be assigned by the hotel management.

Required Skills or Experience

  • Bachelor's degree in Hospitality Management, Hotel Administration, or a related field. Certification in Housekeeping Management is a plus.
  • Minimum of 8 years working experience in housekeeping management.
  • Demonstrated ability to lead and manage housekeeping staff.
  • Commitment to maintaining high cleanliness standards.
  • Effective coordination for smooth housekeeping operations.
  • Ability to work collaboratively with other hotel departments.
  • Willingness to adapt to dynamic housekeeping demands.


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