IT Manager - Rock City Hotel Ghana

Rock City Hotel, an esteemed hospitality establishment, is seeking a skilled and visionary IT Manager to oversee our information technology infrastructure. The IT Manager will play a pivotal role in ensuring the efficiency, security, and alignment of our IT systems with the business objectives of Rock City Hotel.

Technical Competence/Responsibilities

• Oversee the design, implementation, and maintenance of Rock City Hotel's IT infrastructure.
• Ensure the availability, security, and performance of systems and networks.
• Develop and implement IT security policies and procedures specific to the hospitality industry.
• Ensure compliance with relevant regulations and industry standards.
• Manage the deployment, maintenance, and upgrades of software and hardware systems tailored to the hotel's needs.
• Evaluate and recommend new technologies to enhance operational efficiency.
• Administer the network infrastructure, including routers, switches, and firewalls, to support Rock City Hotel's operations.
• Troubleshoot and resolve network issues promptly.
• Oversee data backup and recovery processes, ensuring the integrity and confidentiality of guest and operational data.
• Implement measures to safeguard against data breaches.
• Provide technical support to end-users, addressing hardware and software issues efficiently.
• Conduct training sessions to enhance IT literacy among hotel staff.

Managerial Competencies/Responsibilities

• Develop and implement IT strategies aligned with Rock City Hotel's business goals and guest experience objectives.
• Collaborate with hotel leadership to contribute to the overall organizational strategy.
• Lead and inspire a high-performing IT team, fostering a collaborative and innovative work environment.
• Ensure the IT team is equipped to support the hotel's technological needs.
• Develop and manage the IT budget for Rock City Hotel, ensuring cost-effectiveness in technology investments.
• Allocate resources efficiently to meet project and operational requirements.
• Liaise with IT vendors to negotiate contracts and ensure service delivery meets the unique needs of a hospitality environment.
• Evaluate and select vendors based on performance and cost-effectiveness.

Personality Competence/Responsibilities

• Communicate effectively with technical and non-technical stakeholders, including hotel management and staff.
• Translate technical concepts into understandable terms for various audiences.
• Analyze complex IT issues and provide effective solutions with a keen understanding of the hotel industry's unique challenges.
• Proactively identify potential problems and implement preventive measures to ensure uninterrupted guest services.
• Stay updated on industry trends and emerging technologies relevant to hospitality.
• Adapt IT strategies to address the evolving technological needs of Rock City Hotel.

Other Responsibilities

• Undertake any other responsibilities as may be assigned by Rock City Hotel.

Required Skills or Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree or relevant certifications (e.g., CompTIA, Cisco, or Microsoft) is advantageous.
• Proven experience in IT management, with a minimum of [12] years in a similar role, preferably in the hospitality industry.
• In-depth knowledge of hardware, software, networking, and information systems. Familiarity with hotel-specific technologies and property management systems is an advantage.
• Strong analytical and problem-solving abilities to address and resolve IT issues efficiently.
• Understanding of cybersecurity principles and experience implementing measures to safeguard the hotel's data and systems.
• Ability to provide effective technical support to hotel staff, troubleshoot hardware and software issues, and conduct training sessions.
• Experience collaborating with other departments to understand and address technology needs.
• Willingness to stay updated on emerging technologies and recommend upgrades or improvements to enhance the hotel's IT infrastructure.
• Readiness to adapt to the dynamic IT requirements of a busy hospitality environment, including irregular hours and on-call support if necessary.
• High standards of professionalism, integrity, and a commitment to upholding the values of Rock City