Service Manager - First National Bank



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Service Manager - First National Bank





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


purpose

Responsible for activities associated with the identification prioritisation and resolution of reported problems.

responsibilities

  • Drive significant growth and profitability in the context of cost management.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
  • Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Prepare business communication that is of a professional standard.
  • Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate the process of designing and implementing appropriate solutions to remedy the situation.
  • Comply with governance in terms of legislative and audit requirements.
  • Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business.


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  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
  • Manage own development to increase own competencies.
  • Plan and manage performance, skills development, employment equity, talent and culture of the team to improve innovation, achieve efficiencies and increase competencies.

experience and qualifications

  • Appropriate technical qualification.
  • 5-6 Years experience.
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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

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Disclaimer

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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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