Training and Onboarding Officer - Max Drive

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Training and Onboarding Officer - Max Drive

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We are looking for a reliable and seasoned Training and Onboarding Officer who will be responsible for training of potential candidates and onboarding successful Champions for MAX

What You’ll Do

Training and Onboarding

  • Track the rider's progress within the onboarding program
  • Communicate the terms of service and employment contract to new Drivers
  • Conduct orientation training to inform new hires about company policies and procedures
  • Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract
  • Build and maintain strong relationships with Drivers. Gather their feedback and contribute to operational improvements
  • Monitor new hire turnover and retention rates
  • Create experiential exercises to drive a high level of interactivity and retainment
  • Research new ideas and anticipate future threats and opportunities
  • Stay up-to-date with the latest innovations in the MAX App and relay such to the Champions
  • Collaborate and be proactive to champion turnover, putting a plan to ensure immediate improvements
  • Duly communicate any necessary change that has been made by the management to Champions in due course
  • Collaborate (with recruitment) in the selection, onboarding and verification/background check of the Champions
  • Provide clear expectations, and directions and communicate it to Champions
  • Identify areas of confusion for the class and connect the dots
  • Suggest periodic training for Champions e.g. health and safety
  • Keep abreast of existing and new market practices. Bring in new ideas and anticipate future threats and opportunities
  • Support in the building of a strong Riders workforce/community



Testing and Activation

  • Ensure the psychometric test is administered to every prospective Champion
  • Ensure that successful candidates move to the next change stage
  • Ensure swift and smooth movement from one stage of activation to the other
  • Follow up to ensure that guarantors forms are verified and returned
  • Follow up to ensure a smooth application process and proper implementation of training

Administration and Management

  • Ensure the Implementation of company strategies, goals, objectives and procedures
  • Develop and ensure the implementation of strategies, tactics, and procedures
  • Enforce the use of appropriate methods, frameworks and channels to test candidates.
  • Optimise processes for effective and efficient budget use
  • Supervise and oversee the Onboarding team
  • Work with line manager to prioritize business and information needs
  • Promote the company’s mission and values


  • Ensure constant update and maintenance of an internal candidate (successful and unsuccessful) database
  • Prepare periodic reports for a supervisor to show tasks in progress, the number of candidates verified, tested and onboarded
  • Ensure the record of individual performance at each level of the onboarding test

Skills And Abilities

  • Strong working knowledge of developing orientation systems and tools
  • Excellent organizational skills and attention to detail
  • Track record of managing recruitment for multiple clients
  • Strong knowledge of recruitment practices, metrics, and guidelines.
  • Detail oriented
  • Excellent leadership and project management skills
  • Superb sales and management skills
  • Excellent verbal and written communication
  • Able to initiate and maintain strong relationships with people from all types of background
  • Strong problem solver, with a hands-on approach to plan and execute well
  • A start-up attitude- willingness to work hard to get things done
  • Ability to make discretionary judgments and to manage and impart confidential information




What You’ll Need

  • A degree in Transport Management, Supply Chain, Logistics or an equivalent degree
  • 3+ years experience in driver training and onboarding
  • Experience in e-commerce transport operations is an added advantage


  • Competitive pay & benefits
  • Premium Health insurance cover
  • Consistent Learning and Development
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How to Apply

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