Fidelity Bank IT Jobs in Ghana
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Job Responsibilities
- Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and wireless access points.
- Monitor network performance and troubleshoot connectivity issues, identifying potential bottlenecks and implementing solutions to optimize network performance.
- Respond to user-reported network problems, providing timely resolution and effective communication throughout the troubleshooting process.
- Perform regular security monitoring to identify any potential vulnerabilities or threats, implementing appropriate measures to ensure network security and data protection.
- performing routine maintenance tasks such as patching Interface Operating Systems (IOS) and applications, backing up data, and updating security settings
- Collaborate with other IT team members to design, implement, and maintain network infrastructure, ensuring its alignment with the bank's goals and requirements.
- Assist in the planning and execution of network upgrades, migrations, and expansions, ensuring minimal disruption to daily operations.
- Maintain accurate documentation of network configurations, changes, and incidents, ensuring that all network-related information is up-to-date and easily accessible on SharePoint.
- Provide end-user support and training on network-related issues, ensuring a high level of customer satisfaction and user understanding of network tools and resources.
- Make recommendations on Software Defined Networking (SDN) strategies.
- Stay updated with industry trends and best practices in network support, continuously improving knowledge and skills to enhance the overall performance and effectiveness of the network infrastructure.
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Candidate Profile
- Minimum of first degree or its equivalent in disciplines such as engineering, computer sciences, with Microsoft Certification and ITIL Foundation certificate CCNA, or equivalent are preferred.
- Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
- Proficiency in configuring and managing network devices, such as routers, switches, firewalls, Network Access Control (NAC) and wireless access points.
- Experience in troubleshooting network connectivity issues using diagnostic tools and methodologies.
- Familiarity with network monitoring tools and technologies to ensure optimal network performance and security.
- Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve network-related issues.
- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Ability to work independently and as part of a team, prioritizing tasks and managing time effectively to meet deadlines.
- Knowledge of industry best practices for network security and data protection.
- Able to use IT Service Management tools for recording, managing and resolving of Incidents and Service Requests
- Good knowledge in network automation tools such as Python, Ansible, APIs and other Orchestration Tools
- Critical thinking: Critical thinking is the ability to analyze a situation and decide based on the information you have.
- Problem-Solving
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