Client Service Consultant - Old Mutual



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Client Service Consultant - Old Mutual





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.

Duties And Responsibilities

  • Provide telephonic and face to face service to customers and intermediaries.
  • Deliver on daily production standards and adhere to service and quality standards.
  • Adhere to business, process and compliance rules
  • Build and maintain relationships with other departments, intermediaries and sales advisors.
  • Manage customer relationships in person or telephonically.
  • Perform quality checks on own work and adheres to service and quality standards.
  • Collaborate effectively with others to achieve business results.
  • Inform clients of requirements, procedures and provide input to other areas such as client feedback or queries.
  • Perform general office administration such as follow-ups, client call-backs and policy changes.
  • Manages and resolves customer complaints and queries.


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Requirements: Skills, Qualifications and Experience required

  • Minimum of Bachelors’ Degree in any discipline from an accredited tertiary institution
  • Excellent written and oral communication skills
  • Excellent relationship management skills
  • Excellent interpersonal relationship skills
  • Highly organized and structured, able to multi-task and prioritize appropriately.
  • Results-oriented

Competencies

  • Innovative
  • Customer relations/Relationship Management
  • Reporting
  • Strong database management ability (Excel, Access etc)
  • Execution
  • Initiating Action/Proactive
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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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