Call Center Representative - Oya Ghana

Oya Ghana, a leading tech firm, seeks dedicated and customer-focused Call Centre Agents to join our dynamic team. The ideal candidate will be responsible for handling various customer service and administrative tasks, ensuring a high level of customer satisfaction and maintaining the quality of our services.

Key Responsibilities:

• Customer Service: Answer incoming calls and respond to customers’ emails. Please handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to make sure it’s resolved.
• Passenger Support: Manage large amounts of inbound and outbound calls promptly. Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives.
• Accident Response: Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by going the extra mile.
• Passenger Follow-Up: Keep records of all conversations in our call centre database in a comprehensible way. Meet personal/team qualitative and quantitative targets.
• Lost & Found: Frequently attend educational seminars to improve knowledge and performance. Follow communication procedures, guidelines, and policies.
• Liaison with Station Officials: Go the extra mile to engage customers. Could you resolve customer complaints through phone, email, mail, or social media? If Yes, then join our team.

Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Proficiency in Google Apps
• Ability to multi-task, prioritize, and manage time effectively.