Front Office Supervisor - Pretty Pride HotelAdministrative/Secretarial Jobs In Ghana 2023
Jobs In Kumasi 2023
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We are looking to hire a Front Office Supervisor who will be responsible for ensuring efficient front desk operations and delivering exceptional guest service.
This role involves supervising the front desk staff, managing guest check-in and check-out processes, and resolving guest concerns to ensure a positive and memorable experience.
- Supervise and coordinate the activities of the front desk team, including guest service agents and concierge staff.
- Ensure smooth check-in and check-out procedures and assist with reservations.
- Provide excellent guest service, including addressing inquiries, resolving concerns, and offering assistance.
- Ensure that guest requests and special preferences are fulfilled to the best of your ability.
- Create and manage staff schedules to ensure appropriate coverage.
- Train, mentor, and provide guidance to front desk staff for professional growth.
- Monitor and manage room reservations, including arrivals, departures, and room assignments.
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- Work closely with the reservations department to ensure accurate bookings.
- Oversee cash and credit card transactions at the front desk, ensuring accuracy and compliance with hotel policies.
- Prepare and balance daily revenue reports and account for any discrepancies.
- Greet and check in arriving guests, providing information about hotel amenities, policies, and local attractions.
- Expedite check-out procedures and settle guest accounts, ensuring accuracy in billing.
- Implement and enforce safety and security measures, including key control, guest confidentiality, and emergency procedures.
- Handle guest concerns and security incidents in a professional and efficient manner.
- Maintain a clean, organized, and well-presented front desk area.
- Ensure that all necessary supplies are readily available.
- Foster clear communication with other hotel departments, such as housekeeping, maintenance, and reservations.
- Participate in regular department meetings and provide relevant updates.
- Prepare and present daily reports on occupancy, revenue, and guest feedback to management.
- Contribute to departmental and management reports as needed.
Qualification Required & Experience
- First Degree or diploma in Hospitality and Communications (relevant education or certifications a plus).
- Previous experience in a front office or guest service role, with at least [3 years] in a supervisory capacity.
- Knowledge of hotel operations, reservation systems, and property management software.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and customer service skills.
- Attention to detail and the ability to handle multiple tasks efficiently.
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