Sao Ghana Administrative/Secretarial Jobs in Accra
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Job Summary
Leads day-to-day operations in Ghana, converting commercial activity into reliable outcomes across onboarding, payments, settlement, customer service, partner management and administration, to SAOPAY Global standards, regulatory requirements and SLAs.
Key Responsibilities
- Onboarding and network operations: Lead merchant and agent onboarding per KYC, KYB and AML requirements; manage POS, SmartPOS, SoftPOS and QR device deployment; monitor agent liquidity and network performance with Finance and banks.
- Payments, settlement and reconciliation: Oversee daily payments, reversals, refunds and chargebacks; ensure timely settlement to partners; own daily reconciliation of transaction, trust and float accounts and resolution of breaks.
- Customer operations: Resolve complaints, disputes, fraud and vulnerable-customer cases within regulatory and internal timelines; address root causes with Product Support, IT and Global teams.
- Partner and SLA management: Manage day-to-day relationships with banks, MNOs, switches, processors and vendors; track SLAs, escalate breaches and coordinate incident resolution.
- Controls, compliance and improvement: Implement Global SOPs; maintain segregation of duties and maker-checker controls; ensure KYC/KYB meet AMLRO standards, float and trust accounts are reconciled daily, incidents are reported on time and audit evidence is retained; drive process improvement.
- Leadership and administration: Lead, coach and develop the team; manage performance and succession; support recruitment with HR; oversee administration, facilities, procurement support and local IT assets.
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Qualification Required & Experience
- Required: Bachelor's degree in Business Administration, Operations Management, Finance, Engineering, IT or a related field (equivalent education and experience considered);
- 7+ years' progressive operations experience, including 3+ years in a managerial role; proven management of onboarding, payments, settlement, reconciliation or customer operations at scale; experience implementing SOPs and controls and managing partner SLAs.
- Preferred: Postgraduate qualification; Lean Six Sigma, ITIL, PMP or payments certification; regulated payments, fintech, banking or telecom experience.
Location: Accra
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