Credit Risk & Analytics Officer - AT Ghana

Job Summary

The successful candidate will join our team as an Officer for Credit Risk & Analytics in the Finance Department.

(S)He will report to the Head, of Credit Management and will assist in minimizing AT’s exposure to all forms of credit risks.

The Credit Risk and Analytics officer will also exercise discretion, analytics, and sound judgment in credit control as well as the collections assigned relating to postpaid and hybrid clients.

Key Responsibilities

• Establish robust mechanisms and proper follow-up on total outstanding receivables for clients assigned.
• Conduct and determine the creditworthiness and risk profile of an individual or business by analyzing their data and deciding whether to extend them services.
• Ensure 100% collection of assigned customer portfolio at the end of each month.
• Review service applications and credit references to set credit limits.
• Ensure statements of accounts are reconciled and balances confirmed with customers, at a frequency to be agreed with line manager.
• Take an active part in regular meetings with Treasury, B2B and Billing Team to ensure proper follow-up on outstanding receivables and agree on actions on problem accounts.
• Reporting to the Credit Management Director and other stakeholders on open invoices on a weekly basis with action plans to recover overdue amounts.
• Develop and maintain workflow processes to ensure all credit customers have necessary agreements signed and documented and same strictly adhered to.
• Ensure compliance with AT Internal Control practices in all aspects of the job.

Qualification Required & Experience

• A university degree in any field but with emphasis on Accounting, Finance, Business, Economics or related flied.
• A minimum of two (2) year relevant working experience in Credit Control, Customer Experience, Account receivables or a related filed.
• Experience in customer service operations is a plus.
  
  

CORE COMPETENCIES

• Integrity and Transparency
• Sound negotiation skills
• Ability to build relationships with multiple internal and external stakeholders.
• Numerical and Analytical Skills
• Microsoft Office.

KEY KPIs

• Ensure 100% collection of assigned customer portfolio at the end of each month.
• Drive the follow-up of all customers impacting on bad debt monthly by ensuring each customer makes payment before month end.

Location: Accra