Epiroc Customer Service Jobs in Accra
Step-by-Step Guide to Applying for a Job
1. Read the Job Description Thoroughly
- Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
- Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
- Note any specific instructions (e.g., documents required, application format).
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2. Locate the Application Method
Scroll to the section labelled "How to Apply" or "Mode of Application."
Look for details such as:
- Email addresses or online portals for submissions.
- Required subject lines (e.g., "Application for [Job Title]").
- Links to application forms (if applicable).
3. Prepare Your Application Documents
Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]
- Tailor it to the job by emphasizing relevant skills and experiences.
- Keep it concise (1–2 pages) and error-free.
Cover Letter / Application Letter: [ How to write a Cover letter guide ]
- Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
- Explain why you’re a good fit, referencing the job description.
- Avoid generic templates; personalize each letter.
Additional Documents:
- Certificates, portfolios, or references if requested.
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4. Follow Application Instructions Carefully
- Submit documents in the specified format (e.g., PDF, Word).
- Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
- If emailing, include a professional subject line and brief introduction in the body.
5. Double-Check Before Submitting
- Proofread for spelling/grammar errors.
- Ensure all attachments are included.
- Confirm the deadline and submit ahead of time.
6. Post-Application Steps
- Save a copy of your submission for reference.
- Follow up after 1–2 weeks if no response (politely inquire via email).
- Avoid applying multiple times unless instructed.
This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!
Read Also:
The position will give the applicant the opportunity to learn and develop in an environment that encourages growth and creative thinking. The customer care department partners all other departments to deliver high service levels, it will be an opportunity for the applicant to learn how to work with other teams
Purpose of the role:
The purpose of this role is support the Epiroc business as a whole by communicating with customers professionally, ensuring customer queries and complaints are resolved on time and adding customer value by ensuring the customer gets the best experience in Epiroc.
Key responsibilities:
- Ensuring overall customer satisfaction
- Receiving and responding to customer enquiries
- Receiving and resolving customer complaints within the agreed time limits
- Preparing quotations, receiving and forwarding customer Purchase Orders to Supply Chain team for onward processing
- Providing frequent and timely updates to customers on their pending orders
- Creating and maintaining parts in BPCS
- Supporting Customer Care Manager to deliver excellent customer service
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Competences, skills and experience required:
- Must hold a Bachelor’s Degree in Supply Chain, Business Administration or any other relevant course
- A minimum of 2 years experience in Customer Care or a related field
- In-depth knowledge of customer service principles and practices
- Computer literate with the ability to work with MS word, Excel and Power Point
- Must have knowledge and experience in working in an ERP system
- Must have a very good command over the English language
- Must possess strong communication and organizational skills
- Must possess good personal presentation and strong interpersonal skills
Personality
- Must be a problem solver, proactive and a creative thinker
- Must demonstrate the ability to create and maintain professional relationships with customers
- Must be customer oriented, be able to understand the customer’s needs and be committed to providing them in accordance with set policies and procedures
Step-by-Step Guide to Applying for a Job
1. Read the Job Description Thoroughly
- Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
- Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
- Note any specific instructions (e.g., documents required, application format).
ADVERTISEMENT - CONTINUE READING BELOW ↓
2. Locate the Application Method
Scroll to the section labelled "How to Apply" or "Mode of Application."
Look for details such as:
- Email addresses or online portals for submissions.
- Required subject lines (e.g., "Application for [Job Title]").
- Links to application forms (if applicable).
3. Prepare Your Application Documents
Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]
- Tailor it to the job by emphasizing relevant skills and experiences.
- Keep it concise (1–2 pages) and error-free.
Cover Letter / Application Letter: [ How to write a Cover letter guide ]
- Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
- Explain why you’re a good fit, referencing the job description.
- Avoid generic templates; personalize each letter.
Additional Documents:
- Certificates, portfolios, or references if requested.
ADVERTISEMENT - CONTINUE READING BELOW ↓
4. Follow Application Instructions Carefully
- Submit documents in the specified format (e.g., PDF, Word).
- Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
- If emailing, include a professional subject line and brief introduction in the body.
5. Double-Check Before Submitting
- Proofread for spelling/grammar errors.
- Ensure all attachments are included.
- Confirm the deadline and submit ahead of time.
6. Post-Application Steps
- Save a copy of your submission for reference.
- Follow up after 1–2 weeks if no response (politely inquire via email).
- Avoid applying multiple times unless instructed.
This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!
Read Also:
The position will give the applicant the opportunity to learn and develop in an environment that encourages growth and creative thinking. The customer care department partners all other departments to deliver high service levels, it will be an opportunity for the applicant to learn how to work with other teams
Purpose of the role:
The purpose of this role is support the Epiroc business as a whole by communicating with customers professionally, ensuring customer queries and complaints are resolved on time and adding customer value by ensuring the customer gets the best experience in Epiroc.
Key responsibilities:
- Ensuring overall customer satisfaction
- Receiving and responding to customer enquiries
- Receiving and resolving customer complaints within the agreed time limits
- Preparing quotations, receiving and forwarding customer Purchase Orders to Supply Chain team for onward processing
- Providing frequent and timely updates to customers on their pending orders
- Creating and maintaining parts in BPCS
- Supporting Customer Care Manager to deliver excellent customer service
ADVERTISEMENT - CONTINUE READING BELOW ↓
Competences, skills and experience required:
- Must hold a Bachelor’s Degree in Supply Chain, Business Administration or any other relevant course
- A minimum of 2 years experience in Customer Care or a related field
- In-depth knowledge of customer service principles and practices
- Computer literate with the ability to work with MS word, Excel and Power Point
- Must have knowledge and experience in working in an ERP system
- Must have a very good command over the English language
- Must possess strong communication and organizational skills
- Must possess good personal presentation and strong interpersonal skills
Personality
- Must be a problem solver, proactive and a creative thinker
- Must demonstrate the ability to create and maintain professional relationships with customers
- Must be customer oriented, be able to understand the customer’s needs and be committed to providing them in accordance with set policies and procedures
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