IT Officer - WASCAL

WASCAL is a leading academic and trans-disciplinary research organization serving policymakers in West Africa with science-based advice on adaptation to climate change of land use and management. It cooperates with many agencies and universities in the region, providing a knowledge platform of excellence for its partners. WASCAL is linked closely with other international organizations in its mandate zone.

Job Description

WASCAL invites applications for the position of IT Officer. 

Job Summary

• Install, configure, and maintain Windows servers, workstations, and other network devices.
• Perform system administration tasks, including user management, security configuration, and system monitoring.
• Administer and troubleshoot Active Directory, DNS, DHCP, and other core Windows infrastructure services.
• Monitor system performance, identify bottlenecks, and optimize system resources to ensure optimal performance.
• Implement and manage system backups, disaster recovery plans, and security measures to protect data and systems.
• Respond to and resolve user support requests related to Windows systems, applications, and network connectivity.
• Troubleshoot hardware and software issues, and coordinate with vendors for equipment repairs and maintenance.
• Stay up to date with the latest Windows updates, patches, and security vulnerabilities, and apply them as necessary.
• Strong collaboration with the Data Management Department for a common and harmonized management of the organization’s IT resources.
• Collaborate with other teams and stakeholders to plan and implement system upgrades, migrations, and new deployments.
• Document system configurations, procedures, and troubleshooting steps for reference and knowledge sharing.
• Any other tasks that may be assigned. 

Required Skills or Experience

• Minimum of a bachelor’s degree in computer science, information technology, or a related field (or equivalent experience). Master’s degree will be an advantage.
• Minimum of 2 years of proven experience as a system administrator or IT officer in a Windows environment.
• Strong knowledge of Windows Server operating systems (such as Windows Server 2016/2019) and Windows client operating systems (such as Windows 10).
• Good knowledge of Linux/Ubuntu operating systems will be an advantage.
• Good knowledge of Content Management Systems (CMS) for website development, configuration, maintenance and support.
• Proficiency in managing Active Directory, DNS, DHCP, and other core Windows infrastructure services.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V, VirtualBox) 
• Experience with backup and recovery solutions, antivirus software, and system monitoring tools.
• Solid understanding of networking concepts, protocols, security measures, and troubleshooting.
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills to interact with users and collaborate with team members.