Customer Service Executive - Donewell Life Company Limited



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


JOB PURPOSE

To handle all Customer Service activities at the Branch

KEY RESPONSIBILITIES

  • Providing Customer Service
  • Handle walk-in clients and visitors
  • Telephone Services
  • Capturing of Micro Insurance cases
  • Receipting & Banking
  • General Administrative duties
  • Generate monthly report
  • Claims Administration
  • Any other duties that may be assigned


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LEVEL OF AUTHORITY

No level of authority

Required Skills or Experience

  • A minimum of First Degree / HND
  • A minimum of one year in a similar position

Personality Attributes

  • Ability to organize the office
  • Ability to handle and solve customer complaints
  • Knowledgeable in Microsoft Word and Excel
  • Reliable and trustworthy
  • Organizational Skills
  • Excellent administrative skills
  • Ability to be innovative
  • Ability to tolerate stress
  • Excellent relationship 
  • Team Building and Leadership

KNOWLEDGE AND SKILLS

  • Excellent relationship-building and strong Interpersonal skills that enables the candidate to work with people at all levels in an organization.
  • Proactive, enthusiastic and innovative 
  • Good presentation skills
  • Excellent written and communication skills


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LOCATION: Accra Central, Head Office & Achimota

REPORTS DIRECTLY TO: Head, Technical

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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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