Customer Service - Jita Credit Partners Microfinance Limited

Job Responsibilities

• Familiar with the background basic operation of the platform, According to the needs, we can complete various background operations while communicating with customers;
• Actively learn the corresponding operation knowledge, and provide customers with satisfactory answers from a professional perspective;
• Responsible for the reception of 400 calls and answering inquiries;
• Organize the feedback work on technical data;
• Responsible for the coordination of customer service and abnormal handling of complaint escalation;