Customer Service Support Officer - Process & Plant Automation Limited

The Customer Service Support Officer is required to provide general administrative support to the customer service team. He / She is to document all customer interactions and enter the information into a database, as well as ensure that all records are accurate and up-to-date.

The incumbent is to provide support to the Customer Service Coordinator in handling difficult customers and make sure that each customer has a good experience.

FUNCTIONAL DUTIES & RESPONSIBILITIES

• Provide general administrative support to the team including filing, data entry, typing, and assisting. in the management of communications and paperwork.
• Contribute towards the smooth running of the team.
• Interact and cooperate with all members of the organization, its suppliers, and clients/customers
• Assisting with maintenance arrangements per agreed schedules.
• Maintain accurate records/documentation associated with your work.
• Reporting (content and format as agreed) on a monthly basis or as otherwise required.
• Ensure compliance with relevant codes, legislation, and procedures including health and safety.
• Immediately report any problems/failures that may impact on the organization and/or its clients/customers to the supervisor / HOD.
• Take the extra mile to engage customers.
• Must uphold the Quality Management System (QMS) and work in conformance with the roles as specified in the Departmental Manual.

Required Skills or Experience

?EDUCATIONAL REQUIREMENTS & EXPERIENCE

• Minimum a first degree in Marketing, Business Administration, Social Sciences, Humanities or a related field of study.
• A minimum of 1-year experience in a customer service role.

KNOWLEDGE, SKILLS, ABILITIES

• Sound judgment and good business sense
• Team working ability
• The ability to build relationships with clients quickly
• Good analytical and problem-solving skills, interpersonal and organizational skills
• Must possess strong presentation skills and be able to communicate professionally in written responses

PERSONAL ATTRIBUTES

• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Resilient and tenacious
• Independent.