MTN Sales / Marketing Jobs in Accra
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MTN Ghana seeks to recruit a suitably qualified candidate for the job position of Retail Experience Manager.
Job Context
- Technology and Platform business
- Multi-regulation and multifaceted stakeholder management
- Public Listed Organization
- Environmental, Social, and Governance prioritized
- Regionalization structure implication
- Performance-driven environment
- Development of a sophisticated client base (especially high-value)
- Diverse cultural environment
- Extended workforce management
Foundational Skills Proficiency Required
Strategic Planning & Thinking
- Analyze the organization’s wider environment and draw conclusions about the impact of events and activities; guide the team to create solutions that deliver value in line with the business plans.
- Develops and implements organization-wide policy by determining the target audience, building coalitions with the appropriate population, and developing a budget.
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Critical Thinking
- Introduces new approaches that may have been tried elsewhere.
- Examines situations from multiple or different perspectives.
- Recognizes points for improvement and uses imagination to solve problems.
Analytical Thinking
- Organizes, classifies, and synthesizes the data into fundamental issues.
- From the information, identifies the most probable causes of the problem.
- Reduces the information down into manageable components.
- Identifies the logical outcomes from analyzing the data collected.
Decision Making based on Decision Modelling
- Maintains the utmost integrity and behaves ethically at all times. Identifies gaps in information and makes informed assumptions in order to take timely action.
- Addresses very complex issues and makes a judgment call on the need for additional analysis or the business necessity to take a timely decision, with the available information.
- Demonstrates a basic understanding of different decision models.
Qualification Required & Experience
Education:
- A University Degree. Affiliation to a Professional body (CIM etc.) is a plus.
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Experience:
- At least 5 years’ experience in Customer Service and People Management with at least 3 years in a supervisory position
Competencies
Professional/Technical competencies:
- Strong customer service knowledge.
- Working knowledge of all MTN products and services.
- Strong knowledge of sales management. Strong Financial and business knowledge
- Stakeholder and People management
- Customer relationship and experience management
- Technologically savvy
- Strong digital knowledge
Skills/ Physical competencies:
- Ability to manage self and be a team player, good conflict management, take and manage accountability.
- Energy & Drive – Innovative, takes initiative, result-oriented, and develops self consistently.
- Interpersonal Skills – Leadership, customer centricity, collaboration, and coaching & develops direct reports.
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, and share knowledge effectively.
- Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
- Skill in Resource Management
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Behavioral qualities:
Must live the MTN Values of
- Can Do; Integrity; leadership; Innovation; Relationships
Must Live the MTN Vital Behaviours of.
- Complete Candor, Complete Accountability, Active Collaboration, and Get it Done
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