Marketing and Customer Solution Lead - Epiroc

Key objective

Drive the business with focus on growth and profitability, as well as finding business synergies, building new businesses and creating new options. The successful candidate will be responsible for the promotion and marketing of all Parts and Service Division products portfolio, e.g. Mid-life, Remans, CES, Care agreements, Multibrand, Remote monitoring, Fluids & Rockhose, and new products released.
With market input, develop customer solutions that will add value for customers and create value for Epiroc.     

Main Responsibilities

Further, develop and improve performance in terms of sales, profitability and efficiency in operation and shall in addition:

• Increase consolidated profitability of aftermarket support
• Assure success in our ambition to grow customer share for the Parts and Services Division
• Promote Key to successful projects and projects 50, and reach the expected targets
• Design products to fit the market conditions ensuring compliance to Epiroc standards

• Create state-of-the-art running cost models for equipment to support Capital equipment and service contract teams
• Use updated fleet management to find business opportunities and customer solutions.
• Marketing intelligence on pricing, product performance and competitors
• Further, develop the business by the continuous development and implementation of territory management plans.
• Provide support for new customers, and existing ones on establishing and building an efficient inventory.
• Promoting customer stock and VMI solutions, by building business package to support customer fleets onsite.
• Work actively on brand positioning in line with the strategy of PSD
• Increase customer satisfaction by putting actions in place for improvement needs as revealed in NPS surveys (and/or via other channels)
• Focus on customer centricity by having a good understanding of their expectations, needs and providing solutions.
• Design and drive product campaigns towards increased business
• Support inventory management by controlling Obsolete and Slow-Moving inventory < 2%.
• Customer satisfaction surveys
• 24/7 customer support
• Systematic feedback of customer data

Competences, skills, and experience 

• Degree in Engineering/Marketing
• Five years of experience in a similar role

• Ability to plan and manage activities
• Knowledge or EPIROC Equipment /Competitor Equipment and Aftermarket Support Products
• Computer literate (Excel)
• Customer Centric and must have some Customer Support background, planning and Sales experience
• Must have an Engineering background (Mechanical /Electrical) with at least 5 year’s experience in mine maintenance and a similar role