Delivery Services Associate - mPharma

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 350+ members, headquartered in Accra, Ghana, and backed by mission-driven investors.

We’ve joined hands with third-party payers, drug manufacturers, and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across nine African countries.

Position Description

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as an associate Pharmacist. The job of the Pharmacist entails building and managing mPharma’s in-house delivery pharmacy to handle dispensations to patients on Mutti. This role reports directly to the Delivery Services Manager.

Key Responsibilities:

• Maintain and manage inventory, order new supplies when necessary, and keep inventory areas organized
• Collaborate with a team of Pharmacists and Pharmacy Technicians to ensure the right packaging and dispensation of medicines
• Dispense and check prescriptions filled by Pharmacy Technicians to ensure proper procedures have been followed
• Ensure that patients requesting deliveries have legitimate prescriptions before any dispensation occurs
• Manage the logistics system and ensure that deliveries to patients happen on time.
• Develop and manage drug formularies for mymutti.com and other online platforms
• Manage customer experience on mymutti.com (Complaints, user experience, product availability, bug reporting & troubleshooting)
• Assist in the development and implementation of marketing strategies (i.e. content curation, calendar management, supervising artworks, schedule posts, etc.)
• Offer clinical counseling to patients through our call center
• Other duties as may be assigned by the Manager

Our Ideal Candidate

• Possesses an entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• Demonstrates strong work ethics and a proactive “can do” attitude that requires minimal supervision
• Fluent in English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel
• Strong project management background
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
• A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives
• Experience working in a pharmacy and managing teams is an advantage
• Must be able available to work four (4) morning shifts and one (1) Saturday evening shift – A standard total of 40 hours per week

Qualification Required & Experience

• B Pharm. or Pharm. D degree in Pharmacy from an accredited college/university
• Current practising license
• At least 2 years of experience working in a Retail Pharmacy or Hospital Pharmacy

Location: Accra