Client Service Officer - Lashibi Funeral Homes & Crematorium
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We currently have the following vacant position on our team as a Client Service Officer
Job Summary
- Main interface between our client families and the funeral home, they play a pivotal role in delivering the service promise
Key Responsibilities include
- First point of call for all telephone enquiries
- Meets with families of the deceased to discuss funeral arrangements and requests
- Accompanies family members to identify the deceased on arrival at the funeral home or for pre-burial visits
- Explains pricing and product information to family and/or friends
- Schedule activities or facility use – viewing room, chapel, cemetery, crematorium and reception grounds
- Sell funeral services, products or merchandise available to clients
- Resolve customer complaints, adherence to payment plans, or other-service matters
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Qualification Required & Experience
- Minimum of a Diploma or Degree with at least 2 years of Customer Service or Sale experience
- Demonstrates strong organisational skills and pays close attention to detail
- Exhibits patience, empathy and compassion
Location: Lashibi
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