Administrative / Marketing Officer - FH Integrated Supplies

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FH Integrated Supplies Administrative/Secretarial Jobs In Tema

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Purpose of the role:

  • Provide dedicated relationship management to a portfolio of high value customers.
  • To achieve challenging sales and service targets to include business development and community profile activity.
  • To provide expert support and advice to both customers and colleagues.
  • To build and improve the quality of customers by leading and supporting recruitment activity as well as the quality of own portfolio of customers.

Key Responsibilities

Account Management / Customer Service

  • Responsible for providing customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time savings and added value solutions and service.
  • Proactively identify and respond to servicing opportunities for own portfolio of customers, seeking to exceed agreed minimum service standards.
  • Proactively raise the profile and reputation of the Company in the local community.
  • Successfully manage the resolution of all non-routine queries and complaints for own portfolio of customers.
  • Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specified needs.
  • Optimize portfolio potential by providing support to enable the customer to meet their business and personal goals and objectives, introducing appropriate solutions and services to meet their needs.
  • Seek to improve Customer Service standards.



Administrative Duties

  • Answer and direct phone calls
  • Organize and schedule appointments
  • Should be willing to take client visits outside of Accra
  • Write and distribute email, correspondence letters, proforma and VAT Invoices
  • Preparation of regular scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Maintain contact list
  • Submit and reconcile expense reports
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients
  • Package and submit tender documents
  • File company’s monthly and annual return
  • Advise on market trends

Customer Sales

  • Establish and develop sales opportunities to meet customer needs, introducing and working with relevant specialists as required.
  • Responsible for meeting challenging sales and lead targets.
  • Build a network of contacts, driving proactive business development within the wider community, development new business.

SALARY EXPECTATIONS: GHS 1500 BASE (Commissions apply based on performance)

Required Skills or Experience


Personal Attributes:

  • Integrity
  • Meeting Customer Needs
  • Personal Results
  • Analysis and Judgment
  • Managing Relationships
  • Communication (Verbal and written)
  • Business Development
  • Business Awareness
  • Influencing Others
  • Personal Organization
  • Self Confidence



Skills required to undertake the role:

  • Communication and presentation skills
  • Negotiation & Persuasion
  • Interpersonal skills
  • Financial analysis and advice
  • Basic PC skills
  • To be able to work productively from home
  • To be able to travel when the need arises

Knowledge of the company’s products, services and policies required to undertake the role:

  • Good working knowledge of the Company’s products and services that will be offered to customers
  • Detailed understanding of relevant legislation.
  • Knowledge of risk appraisal and control procedures or an understanding of the risk procedures.
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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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