Marie Stopes Ghana Administrative/Secretarial Jobs in Takoradi, Western Region
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MSI Ghana invites applications from qualified, experienced, and client-focused professionals for the position of Centre Receptionist.
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Reporting Line: Centre Manager
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Probation: 3 months
Key Responsibilities
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Serve as the first point of contact for clients and visitors.
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Manage front desk operations and client flow.
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Respond to enquiries in person, by telephone, and online.
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Maintain client confidentiality and accurate records.
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Receive and reconcile daily cash and electronic payments.
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Maintain petty cash records and prepare daily reports.
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Enter and update client information in relevant systems.
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Support audits and data quality reviews.
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Manage front desk supplies and administrative logistics.
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Collaborate with clinical and support teams to enhance client satisfaction.
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Perform any additional duties that support the effective operation of the centre.
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Key Performance Indicators (KPIs)
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Client satisfaction and quality of service.
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Accuracy of financial records and reconciliations.
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Timely submission of reports.
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Data quality and record management.
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Compliance with MSIG policies and procedures.
Skills and Experience
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Minimum GCE O’ Level/SSCE certificate; HND or higher qualification preferred.
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At least two (2) years’ experience in reception, customer service, administration, or healthcare.
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Experience handling cash transactions and financial records.
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Proficiency in Microsoft Office applications.
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Strong communication and interpersonal skills.
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Excellent customer service orientation.
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Ability to multitask and work under pressure.
Personal Attributes
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Professional, friendly, and client-focused.
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Honest, reliable, and trustworthy.
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Self-motivated and proactive.
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Strong attention to detail.
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Adaptable and able to maintain composure under pressure.
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Committed to confidentiality and ethical standards.
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Reporting and Team Structure
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Reports directly to the Centre Manager.
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Works closely with clinical and support staff.
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Collaborates with finance and other departments as required.
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Professional Development Opportunities
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MSIG provides opportunities for continued learning, mentoring, and career growth within the organisation for high-performing employees.
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