Deloitte IT Jobs in Accra
Step-by-Step Guide to Applying for a Job
1. Read the Job Description Thoroughly
- Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
- Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
- Note any specific instructions (e.g., documents required, application format).
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2. Locate the Application Method
Scroll to the section labelled "How to Apply" or "Mode of Application."
Look for details such as:
- Email addresses or online portals for submissions.
- Required subject lines (e.g., "Application for [Job Title]").
- Links to application forms (if applicable).
3. Prepare Your Application Documents
Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]
- Tailor it to the job by emphasizing relevant skills and experiences.
- Keep it concise (1–2 pages) and error-free.
Cover Letter / Application Letter: [ How to write a Cover letter guide ]
- Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
- Explain why you’re a good fit, referencing the job description.
- Avoid generic templates; personalize each letter.
Additional Documents:
- Certificates, portfolios, or references if requested.
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4. Follow Application Instructions Carefully
- Submit documents in the specified format (e.g., PDF, Word).
- Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
- If emailing, include a professional subject line and brief introduction in the body.
5. Double-Check Before Submitting
- Proofread for spelling/grammar errors.
- Ensure all attachments are included.
- Confirm the deadline and submit ahead of time.
6. Post-Application Steps
- Save a copy of your submission for reference.
- Follow up after 1–2 weeks if no response (politely inquire via email).
- Avoid applying multiple times unless instructed.
This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!
Read Also:
A leading Global Client seeks qualified professionals to join their team. The Firm differentiates itself from other call centres. The work culture encourages high performance in delivering outstanding service, and the Rewards and Recognition programs encourage taking initiative.
The technology Support team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.
We, Deloitte are seeking a Technology Support Associate to assist clients’ employees with technical problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be.
Role Responsibilities:
- Excellent knowledge of Microsoft Technologies such as Outlook 2016, and Office 365, working and troubleshooting experience of Hybrid Environment of On-Prem and Exchange Online.
- Knowledge in Active Directories such as password reset, Account management, Mailbox and DL management.
- Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
- Should know Microsoft Skype for Business technologies to set up Skype meetings Ad-hoc or planned.
- Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
- Should possess the most updated Knowledge of Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
- Should provide technical resolution or troubleshooting to the Customers for laptops, printers, MFD and other hardware peripherals
- Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
- All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
- Should be highly flexible to support our customers from multiple time zones
- Excellent verbal and written communication.
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
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Qualifications
- Bachelor’s Degree in any field
- Excellent written, verbal, listening, and analytical skills.
- Ability to easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2010, 2013 including Outlook.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 10 and macOS.
- Knowledge of networks and the internet.
- Language proficiency in French will be an added advantage
Step-by-Step Guide to Applying for a Job
1. Read the Job Description Thoroughly
- Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
- Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
- Note any specific instructions (e.g., documents required, application format).
ADVERTISEMENT - CONTINUE READING BELOW ↓
2. Locate the Application Method
Scroll to the section labelled "How to Apply" or "Mode of Application."
Look for details such as:
- Email addresses or online portals for submissions.
- Required subject lines (e.g., "Application for [Job Title]").
- Links to application forms (if applicable).
3. Prepare Your Application Documents
Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]
- Tailor it to the job by emphasizing relevant skills and experiences.
- Keep it concise (1–2 pages) and error-free.
Cover Letter / Application Letter: [ How to write a Cover letter guide ]
- Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
- Explain why you’re a good fit, referencing the job description.
- Avoid generic templates; personalize each letter.
Additional Documents:
- Certificates, portfolios, or references if requested.
ADVERTISEMENT - CONTINUE READING BELOW ↓
4. Follow Application Instructions Carefully
- Submit documents in the specified format (e.g., PDF, Word).
- Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
- If emailing, include a professional subject line and brief introduction in the body.
5. Double-Check Before Submitting
- Proofread for spelling/grammar errors.
- Ensure all attachments are included.
- Confirm the deadline and submit ahead of time.
6. Post-Application Steps
- Save a copy of your submission for reference.
- Follow up after 1–2 weeks if no response (politely inquire via email).
- Avoid applying multiple times unless instructed.
This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!
Read Also:
A leading Global Client seeks qualified professionals to join their team. The Firm differentiates itself from other call centres. The work culture encourages high performance in delivering outstanding service, and the Rewards and Recognition programs encourage taking initiative.
The technology Support team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.
We, Deloitte are seeking a Technology Support Associate to assist clients’ employees with technical problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be.
Role Responsibilities:
- Excellent knowledge of Microsoft Technologies such as Outlook 2016, and Office 365, working and troubleshooting experience of Hybrid Environment of On-Prem and Exchange Online.
- Knowledge in Active Directories such as password reset, Account management, Mailbox and DL management.
- Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
- Should know Microsoft Skype for Business technologies to set up Skype meetings Ad-hoc or planned.
- Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
- Should possess the most updated Knowledge of Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
- Should provide technical resolution or troubleshooting to the Customers for laptops, printers, MFD and other hardware peripherals
- Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
- All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
- Should be highly flexible to support our customers from multiple time zones
- Excellent verbal and written communication.
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
ADVERTISEMENT - CONTINUE READING BELOW ↓
Qualifications
- Bachelor’s Degree in any field
- Excellent written, verbal, listening, and analytical skills.
- Ability to easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2010, 2013 including Outlook.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 10 and macOS.
- Knowledge of networks and the internet.
- Language proficiency in French will be an added advantage
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