Front Desk Officer - US Pharmacopeia

The U.S. Pharmacopeial Convention (USP) USA is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide.

Job Description

Summary of the Position:

The Front Desk Officer will help with receptionist tasks such as receiving phone calls, and greeting USP-Ghana guests and also take on clerical tasks such as receiving packages and keeping an inventory of office supplies.

Roles and Responsibilities:

• Greets and welcomes guests as they come and go.
• Must be professional and pleasant while interacting with guests.
• Handles queries and addresses complaints.
• Receives phone calls and redirects them to the appropriate line.
• Takes messages and passes them on to the receiver.
• Receives packages, deliveries, and letters.
• Keeps an inventory of office supplies and ensures it is always stocked.
• Maintains a filing system of all required documents.
• Maintains a visitors log book.
• Provides support to the Operation and finance team.
•  Assists with Procurements
• Manages data entry into the Data Management System of the USP Ghana lab
• Performs other duties as assigned.

Required Skills or Experience

• A bachelors degree
• 2 years prior experience in customer service as a receptionist, front desk representative, or relevant position.

Knowledge, Skills and Abilities

• Must know how to use office machinery like a printer, fax machine, etc.
• Basic computer knowledge (MS Office)
• Excellent communication, written and people skills.
• Good multitasking, time management and organisational skills.
• Problem-solving ability with analytical skills.
• Customer-oriented and professional attitude.