Senior Analyst, Design Authority (Technical Assurance) - MTN Ghana



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The Senior Analyst at MTN Ghana is responsible for a portfolio of technologies that supports Revenue Assurance and Fraud Management objectives to improve profitability, including:

  • Supporting the Evaluation and selection of new technologies that are required to meet Revenue Assurance and Fraud Management user needs
  • Design of new controls within the technology portfolio to meet changing needs of the organization
  • Oversight/management of the technology development and configuration process, ensuring timeliness, cost effectiveness and integrity
  • Input to the technology product roadmaps, ensuring future needs are understood and adequately planned for.
  • Alignment of the RAFM technology environment to prescribed technology best practices and standards.

Key Tasks:

Strategic Planning

  • Provide input into the operational planning (2-3 years) for the Revenue Assurance and Fraud Management team, identifying ways to design systems and processes in order to prevent revenue leakage and minimize risk to the organisation.
  • Contribute towards continuous improvement and innovation at technical and supporting procedural levels.
  • Provide subject matter expertise, insights and advisory support into the product, technology and proposition roadmaps to ensure revenue protection and fraud management considerations are embedded into decision making.
  • Evaluation of control development and maintenance costs compared to the relative risks being mitigated. This in turn has to be compiled into a budget (OPEX, CAPEX) for implementation purposes.

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Revenue Assurance Research and Development

  • Support research on international best practices of Revenue Assurance and Fraud Management including research on the impact of the technology changes on the various systems.
  • Research Revenue Assurance and Fraud Management trends in the mobile industry and IP environments.
  • Provide input for Revenue Assurance and Fraud Management system tools development.
  • Appreciation of control performance and relevance of controls and current RA practises.
  • Ensure that the reference library for business rules/pricing rules is up to date to effectively re-perform process execution integrity.
  • Ensure that the call scenario reference library is continuously updated and reviewed for relevance and completeness.

Technology Roadmap Ownership

  • Understand and appreciate Revenue Assurance and Fraud Management business requirements in relation to technology support needed.
  • Ensure current and in-depth knowledge of the Revenue Assurance, Fraud Management and related technology industries, in relation to vendor capabilities, trends and future needs.

Qualification Required & Experience

  • A Degree in Finance/ Commerce /Accounting
  • CISA/CISM qualification.
  • Project Management Qualification (Prince, PMBOK) a plus.

Experience

  • At least 5 years of experience in the technology industry
  • Experience working in a cross-functional business environment.
  • A good appreciation of telecommunications technology and supporting processes

Professional/Technical competencies:

  • Professional/Technical competencies:
  • Knowledge in telecom fraud types and methods of detection, correction and prevention.
  • Knowledge in telecom billing and credit management.
  • Understanding of telecom OSS and BSS infrastructure.
  • Knowledge in system audit, business continuity, system resiliency, system support and release management principles and processes.
  • Knowledge in project management methodologies including initiating, executing, controlling and closing projects.
  • Understanding of the Capability Maturity Model Integration (CMMI) framework
  • Advanced skills in Microsoft applications (including Excel, PowerPoint, Word, Project, Visio and Access)
  • Information Extraction Techniques
  • Project and Change Management – Change Management and Assurance
  • Finance and Accounting – Financial Accounting

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Skills/ Physical Competencies:

  • Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitor work effectively
  • Organizational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization

NB: The Incumbent must maintain strict confidentiality always.

Location: Accra

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