L1 Customer Support Agent - betPawa


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betPawa Customer Service Jobs in Accra


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Our environment is fast-paced, and ever-changing, and will suit someone who has the ability to adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals collaborating to achieve the same goal. There is an entrepreneurial spirit at betPawa coupled with a modern and professional working culture.

What would you be doing daily basis:

  • Represent a brand, help betPawa customers get the best experience possible while using our products
  • Be available to support clients through email, chats, and calls
  • Be flexible and available to work 24/7 on shifts as scheduled
  • Show initiative in amplifying the voice of the customer to advance business objectives
  • Grow through participation in other company-wide projects


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What do we look for in a new team member:

  • Education level: 2 years of college (minimum)
  • Excellent written and verbal communication skills in English and Twi
  • Hausa and other local languages are a big advantage
  • Ability to cope under pressure and work with minimal supervision
  • Interest in helping other people
  • Open to working 24/7 in shifts
  • Good interpersonal skills
  • Quick learner
  • Interest in the sports industry
  • Knowledge of football betting markets is an advantage
  • Previous experience in customer support is an added advantage

What we offer

  • Attractive salary
  • Possibility to work remotely or in a cool office environment
  • Personal and professional growth
  • Team outings and company events
  • Business travel opportunities

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