Engineer, Network Monitoring Centre (NMC) - MTN Ghana

The Network Monitoring Centre Engineer at MTN Ghana is to ensure that the Managed Service Provider’s NMC duties are performed per Service Level Agreements and Key Performance Indicators (SLA/KPI’s) in line with MTN Ghana business objectives. This role will also be responsible for monitoring and coordinating all network related changes by ensuring implementation is in accordance with change control procedures, with minimum customer impact, towards achieving the desired results of the changes.

Job Context

• Technology and Platform business
• Multi-regulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Managed Services organisation and regional Structure implication
• MTN Group approved Telecommunication/ICT Network Standards and Practices
• Global technology trends and advancements
• Diverse Cultural environment
• Agile way of work

Job Role

• To ensure that the Vendor provides and documents Root Cause Analysis (RCA) report on time and shared with relevant stakeholders and follows up on recommendations in the report.
• To confirm data integrity and ensure all reports by the Managed service partner is accurate to inform decision making
• Monitor and ensure planned work are logged with all relevant data and planned tests are conducted after every work order per standards.
• Correlate network changes and impact on user departments
• Engage with internal/external team on upcoming planned activities.
• Issue agenda and minutes for Change Control Board meetings.
• Ensure approval for implementation is communicated to requester and monitor for compliance with change management policy.
• Escalation of problems associated with Request for Change (RFC) to line manager and identified stakeholders
• Maintain Change management policy
• Consult with Internal Audit and forensic division for regular internal and external Audits
• Escalate serious and long outstanding faults to the Manager, Network Change Control board & NMC
• To generate/develop periodic and adhoc reports per timelines agreed on with Line Manager

Qualification Required & Experience

Education

• Minimum of a University degree B.Sc. Electrical Engineering, Telecommunications or Computer Science
• An ITIL certification will be an added advantage
• Project Management certification / Scrum certification will be a plus.

Experience

• Minimum of three (3) years’ hands on experience in Transmission, switching in an IP Service Management Centre environment
• Must demonstrate considerable experience in managing 3rd Parties within a Manage service environment

Knowledge

• In-depth knowledge of Telecommunications Technology Fundamentals
• Adequate knowledge in Network System technologies (GSM, WCDM etc).
• Adequate knowledge in Windows, Unix & Linux Operating Systems
• Adequate Knowledge in MS Office suite
• Adequate knowledge in Management & Reporting tools (Service Now, MAPS, OSS, M2000)
• Strong analytical skills with the ability to query, collect, organise, analyse, and disseminate significant amounts of data / information with attention to detail and accuracy will be an added advantage.
• Adequate knowledge in Network management systems associated to different architectures
• Ability to communicate technical information to non-technical people

Competencies

Skills/Physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and negotiating skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and supervise managed services providers performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Global thinker, Analytical thinking, and problem-solving abilities.

Must live the MTN Values of

Can Do; Integrity; leadership; Innovation; Relationships

Location: Accra