Regional Product Support Manager - Epiroc

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Regional Product Support Manager - Epiroc

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Epiroc is a leading productivity partner for the mining and infrastructure industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, for mining, rock excavation and construction, and provides excellent service and drilling consumables.

We challenge our way of working, thinking and acting to find new and sustainable solutions in a rapidly changing world. This is your opportunity to join the Epiroc West Africa team and enter a world of innovation, commitment and collaboration.

Your Mission

Develop the Surface Drilling product portfolio for the future whilst managing and improving the current product base to maintain and boost its competitiveness. Provide all departments with product expertise and marketing tools for the product range. Drive the agreed strategy for the range of models and take ownership of new and current products.



Your Work Description

You will provide product and application support that educates the sales force on key selling features and benefits. Initiate and drive product launches in the region and be an active member/subproject leader of product development project teams and assume project leadership.

Continuously evaluate the mix of products which are best suited for the market and build a dynamic Total Cost of Ownership for different products and different demands.

The sustainable environmental focus for the product range and support Sales and Communication departments with value-based sales arguments, technical data, features, and benefits.

Set a clear product training strategy for the Sales organization.

Monitor key industry trends and conduct market surveys. Interpret and summarize information about present and future customer needs.

Collect and maintain updated competitor information together with relevant sales arguments, create a long-term product development roadmap to meet the demand of the future and manage current product portfolio based on market needs.

Your Profile

For this position, you preferably have a university degree in one of the relevant fields such as Engineering, Mining, Business or similar competence developed through working experience. You have 5+ years of experience working within similar businesses, preferably within Engineering, Marketing or Sales Organizations.

You have strong skills in product marketing and preferably in Exploration and Blast Drilling machines.

Proficient level skills in MS Office, specifically PowerPoint, Excel and Outlook, and fluent communication skills in French and English, both verbal and written, are required.

You have great interpersonal and communication skills, as well as a good understanding of marketing, customer need and its competitive landscape and dynamics.

On the personal side, you are strongly committed to results, structured and self-motivated and have the ability to work independently and manage your time and schedule. You are result oriented and creative even under pressure.



Location and travel

This position is located either in Bamako, Ouagadougou, Accra or Abidjan. Travel is required and may occur during some extended periods as this role will cover the West Africa Region.

Reporting Line

This position reports to the Business Line Manager of the Surface Division.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with support from their leaders.

We are committed to giving you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at

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