Help Desk Executive - Digital Concepts Limited



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Digital Concepts Limited Customer Service Jobs in Accra


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Digital Concepts Limited seeks to employ a Help Desk Executive.

Job Description

  • respond to requests for technical assistance in person, via phone, chat or email
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise the user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • administer help desk software
  • follow up with customers and users to ensure complete resolution of issues


Qualification Required & Experience

  • learning skills
  • customer service orientation
  • problem-solving
  • HND
  • team interaction
  • planning and organizing
  • 3 years work experience

Location: Accra



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