First National Bank Customer Service Jobs in Accra
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purpose
Controls and supervises Service Consultants in terms of service and admin to ensure an excellent customer experience.
responsibilities
- Provide admin support to the service consultants.
- Ensure compliance with all related procedures.
- Ensure excellent customer experience.
- Handle customer complaints.
- Ensure the customer is correctly identified before authorising a withdrawal.
- Golden Rules are followed at all times.
- Ensure annual/sick leave is updated.
- Ready use stock (BOB Cards/Debit cards).
- General Ledger entries are completed as per requirements.
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experience and qualifications
- Minimum Qualification: Relevant Degree.
- Experience : 3 - 5 Years of related experience.
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