Recovery Executive - Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About The Role

Moove is looking for an experienced professional who has business knowledge, training, and relationship-building skills to be the Recovery Executive, reporting to the City Security Liaison. As a proven result-driven person, you will ensure that all cars and motorcycles that need to be recovered are done seamlessly. You will also be responsible for all unassigned vehicles.

The Opportunity

We are looking for a Recovery Executive responsible for the collection and delivery of vehicles and motorbikes, as and when required. The ideal candidate for the role will be someone who is a professional driver capable of loading any vehicle correctly and securely. You must be flexible, self-motivated, and organized.

What You’ll Be Doing

• Recover vehicles from non-compliant drivers/Riders
• Tow or Lift vehicles/Motorcycles that are unable to be driven
• Be prepared to accompany the Security lead on any trips as deemed necessary
• Carry out inspection checks on recovered assets, including taking extensive photographs that can be used for insurance claims
• Ensure security of the recovered asset from theft, fire, and safety issues
• Maintain records and provide daily updates on the recovered assets
• Identify recovery gaps and aid with the recommendation of best practices and suitable partners to work with as appropriate
• Lead with the recovery of assets by working with our recovery partners for example with truck assets, this could be dealing with partners in neighboring countries.
• Assess all recovery incidents to identify fraudulent cases and follow them
• Investigate and identify cases that are unrecoverable and present findings to the company
• Investigate and recover all missing/stolen/lost devices from riders
• Liaise with different law enforcement agents to ensure that fraudsters are apprehended
• Submit monthly recovery reports to the City Security Liaison
• Prevent losses and damage to assets by reporting irregularities
• Complete investigation reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures and recommendations
• Maintain the organization’s reputation by complying with legal requirements
• Ensure the security, safety, and well-being of all personnel, visitors, and the premises
• Respond to emergency situations to provide necessary assistance to riders and employees

What You Will Need For This Position

• Minimum of secondary school certificate or equivalent
• Must have a certificate of good conduct
• 5+ years of proven driving experience
• Good knowledge of routes and locations within the city
• Must be able to drive different vehicle types (car, bike & truck especially)
• Must have good communication skills
• Must have basic vehicle mechanical skills
• Must have basic knowledge of security operations and fire inspection procedure
• Ability to manage multiple tasks
• Knowledge of basic security and fire inspection procedures
• Must have outstanding surveillance skills

KPIs that will be measured after you start

• % of recovery completed
• Road safety and regulation compliance during recovery

Who You’ll Be Working with:

Directly reporting to our City Security Liaison, and working with the rest of the Fleet Team.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

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