Coordinator, Segment & Product Development (Large Enterprises) - MTN

Job Summary:

Support in the management of existing/ new products and services within the segment portfolio and undertake product performance appraisals regularly to ensure positive revenue generation and product health towards the reduction of churn and the growth of the commercial segment.

Job Context

• Highly dynamic and competitive telecommunication industry
• Innovation-driven industry
• High Regulatory environment
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Diverse Cultural environment
• Regionalization structure implication
• Performance-driven environment

Job Role

• Develop the relevant and targeted marketing strategies for the market segments (Public/Gov’t sector & Small and medium-sized enterprises (SMEs) , Large Enterprises/ Multinational companies / Fixed, Digital etc.) to support sales and position MTN Business as a leader in the ICT space
• Drive segment based product development
• Developing products based on innovation that adapt the use of existing and new technologies
• Bundling and developing segmented niche offers
• Appropriate adherence to required Policies, Processes, and Procedures
• Ability to recommend and supervise product related financial KPIs (effective pricing, business cases etc.)
• Generation of promotions & market stimulation to generate incremental revenues
• Provide insights and input into Enterprise customers churn and growth management
• Develop and provide segment performance reporting
• Database management for product related activates (PCDs, TCFs, UATs, research and assessment reports and all other product and marketing collateral) within the division
• Coordinate with Marketing and other relevant departments in developing and executing effective Go to Market strategies

Qualification Required & Experience

Education

• Minimum of a bachelor’s degree in Commerce/ Marketing/ Computer Science/ Engineering or equivalent Business qualification

Experience

• Minimum of 3 years of relevant work experience in the Telecoms Industry

Knowledge

• Product Development
• In depth knowledge of the market and industry
• Knowledge of the segments within the enterprise space
• Understanding of technology and services
• Knowledge of standard policies, practices, and procedures
• Good communication skills – both verbal and written
• Natural relationship builder
• Innovative and robust in thinking
• Commercial Acumen
• Project Management
• Agile way of work

Competencies

Skills/Physical competencies:

• Manages self, good conflict management, self-accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Self-Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans,
• Organisational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
• Analytical thinking and Problem-solving abilities

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Location: Accra